North Cascade Insurance

Always very helpful with any questions I may have. Searching for best and most economical is a plus.

Vince W., customer since 2013

Always providing great customer service and very attentive.

Robert W., customer since 2017

Easy and flexible to work with, and knowledge of yacht insurance.

Customer since 2023

I like the personalized service. I can call and actually talk to someone anytime.

Customer since 2006

I like being able to call and get things handled.

Customer since 2017

Sherri, or anyone in the office, is always responsive to questions.

Sally P., customer since 2019

We appreciated how thorough Scot was with our quote and comparison to other policies.

Customer since 2018

They are always quick to respond and to answer all your questions.

Richard S., customer since 2013

Communication has been excellent.

Michael G., customer since 2019

Sherri has always made my insurance buying easy - we\'ve had many different policies through the years and always great customer service!

Customer since 2012

Great customer service, prompt replies to inquiries

Robb S., customer since 2017

Excellent service and always prompt return emails/calls to changes and questions... Harmony and Nicole are great.

Scott B., customer since 2021

Scott Richards Insurance makes things easy when it comes time to renew my policy. Their customer service is great!

Kathleen K., customer since 2020

The best thing about Scott Richards Insurance is that there are actual human beings to speak with, and the agents there will help one navigate the multitude of new issues facing insurance buyers. They won\'t waste your time with endless phone trees, hold music, and internet mazes. It\'s an old-style service model that feels like a breath of fresh air in the current "waste the consumers time" economy.

Customer since 2021

I\'m a new boat owner and didn\'t know what insurance I needed. Scot educated me in simple, understandable language compared to another insurance broker I talked to who made it seem like marine insurance needed to be complicated. I appreciated Scot\'s down to earth manner and process.

Customer since 2023

I am impressed that you kept looking for the best price for me. Thank you!

Cynthia F., customer since 2008

Thank you for your great service and prompt answers on our questions. Keep up the great work!

E.Q., customer since 2013

Caring... that\'s the best way to describe the people at Scott Richards Insurance. They care about their clients and work hard to make sure they have what they need at a cost they can afford. Communication... they communicate with their clients. No machines, no inhuman response, just pure communication. Confidence... clients, like us, are confident in our agent, who we know works hard for us.

Tony L., customer since 2020

I needed to change insurance policies quickly, and Scot spent the necessary time to switch my policy with thoughtful customizations to make sure I had the most cost effective policy and he responded quickly. It was easy!

Customer since 2023

Everyone here has always been courteous &well informed. It could be a year between conversations, but Nicole always talks to me like we\'re old friends- yet we\'ve never met.

Customer since 2020

Very timely service and extremely helpful Also quoted on another of our boats and showed us how much money we could potentially save Thanks Scot!

Mike S., customer since 2023

Always on top of things and feel well taken care of.

Customer since 2019

Harmony took the time to work through each aspect of the process for securing insurance for my new business. She was willing to discuss and explain things to me in a way that made it easier to understand and enabled me to make decisions based on facts.

Customer since 2023

Always responsive to my questions and making suggestions to obtain the best insurance at the best rates. I appreciate the friendliness too!

Customer since 2019

I like when I call my questions and concerns are taken care of.

Customer since 2009

I have been working with Harmony Beebe in regards to earthquake insurance for a master plan policy for our condominium. We have been very pleased with the service, information, and support we have received from Harmony. She is doing an outstanding job and I have referred her to one friend regarding auto insurance and will refer my son to her regarding Marine Insurance. John Okerman Crest at Sunset Cove Condominiums, Anacortes, WA

Skyline, customer since 2011

We love working with a local company that has our best interests at heart. It\'s comforting hearing a familiar voice when reaching out for assistance, we appreciate you.

Customer since 2013

Scot Buchanan is a very knowledgeable and wonderful insurance broker! Always pleasant to speak with and prompt with his responses he helped me get a great deal on fantastic coverage! I recommend him to everyone!

Zach W., customer since 2023

Scott Richards Insurance is always available. Questions, new features and updates to our policies are handled in a timely manner.

Customer since 2006

Responsive, friendly and helpful service

Stephanie C., customer since 2009

Scot is always super responsive and on top of all our little questions and “issues” that arise. We have a complicated program (operating in different geographic reasons and seasons that are changing occasionally) and he’s always there to offer a personal touch and make it super easy. In this environment it’s amazing to actually be able to talk with someone on the phone instead of wade through an automated system that is time consuming and frustrating. Couldn’t recommend them more!

Brendan F., customer since 2016

There to answer my questions, professional attention to detail.

Customer since 2009

You folks found a way to keep our Soroptimist Thrift Shop insured

Erica P., customer since 2004

Scot and his team are well versed in and on the water sailing. Knows the specifics of vessel and travel needs. Prompt call backs.

Brent P., customer since 2017

The customer service: fantastic. Not only willing to help but a willingness to share expert opinion on the insurance industry as a whole. Makes me feel like I better understand what to expect!

Eric P., customer since 2016

In the world of marine insurance, its important to get the best coverage for the most competitive price. Scott Richards does a very good job with this challenge.

Stephen O., customer since 2016

Scot always patiently answers my questions and the service has been great

Rick S., customer since 2015

In the 20+ years that we have had Scott Richards and Anacortes Marine handling our group of accounts, we have been very pleased with the personal attention and swift response to our needs that your Agency has provided. For Home, Auto, RV, and Vessel coverage, you have been there for us.

Eric M., customer since 1998

It\'s nice to know we have insurance to meet our needs. They got to know us and our situation to help us get the insurance we need at the best rates available.

Customer since 2023

Friendly, quick service with a positive attitude! Competitive pricing and were highly recommended and didn\'t disappoint.

Eric D., customer since 2023

Scot Bucannan was awesome loved to work with him he explained everything very well. He was very professional and we will be sharing with our friends. Thank you very much. Cathy

Jeff P., customer since 2023

My feeling is it is the agent that creates the relationship. When an agent works on your behalf to make sure you are getting the right coverage at the best price and looks at your policy from time to time to see if there is any room for improvement that is the sign of a great agent. Sherri Bitterman has been that person for us. Whenever we had a claim which was not very often she was there helping us every step of the way.

Customer since 2014

1) Working to ensure we have good coverage without significant premium increases. 2) Responsiveness to requests for help. 3) Employing Sherri Bitterman

Customer since 2007

Sherri was extremely helpful with our home and auto policy’s. Much better service that what I have experienced in the past from my previous insurer. Very good advice on coverage to protect our family assets for the future. Thank you!

Carl L., customer since 2023

I moved all my insurance to This agency and had the pleasure to work with Sherri. She was Great to work with and I have much better insurance coverage for less! Thanks to Sherri

David D., customer since 2023

We like that Sherri always has time to answer any questions we may have. Works to give us a policy that addresses our needs and not just a one size fits all policy. Have been happy with the responsive service from all the staff.

Kim N., customer since 2009

You have personal but professional service and you know what you are doing.

Customer since 2023

Joan has been doing an incredible job helping me get insurance up and running for this new business. I couldn\'t think of a better partner. I highly recommend her. Thank you Joan!

Ben O., customer since 2023

Last year, we had to file a claim-- our first ever-- and it was taken care of to our utmost satisfaction. I would give Scott Richards Insurance the highest of recommendations. - Carl Davis, Orcas Island, WA

Carl D., customer since 2017

Harmony was very quick to respond and made the process of getting a new policy established both fast and easy. I\'ve used Scott Richards insurance for my personal insurance needs for several years and have no hesitation working with them for business insurance as well.

The L., customer since 2023

Great customer service. Harmony Bebee is always very responsive to my questions and explains things in layman terms, so I can better understand.

Nancy, customer since 2016

SR Ins always works hard to give me good coverage at a reasonable cost to me!

Donna J., customer since 2009

Scott Richards Insurance handles calls and concerns with care. You are treated like you are their only client at the time. Easy to get a hold of to answer questions. A great insurance company for individuals and families.

Heidi B., customer since 2016

BTW, I\'m Don McCook and my boat partner is Bill (William) Breyer. Great service and excellent research into the best plans with alternative strategies. Very good working knowledge of the area and issues related to coverage areas.

William B., customer since 2018

Keeps me informed.

Stephen F., customer since 2016

Harmony responds quickly to any questions I may have, she considers the best option for my insurance needs.

Customer since 2020

Phone calls were returned promptly. Knowledgeable person in Sherry. No need to follow up the insurance was posted and ready to go at the end of escrow. Very impressed with you guys and would highly recommend you to anybody I know. Al

Al G., customer since 2022

The claim process was simple and easy to understand. The adjuster was very nice and efficient.

Mark M., customer since 2007

Joan does a great job managing my business insurance and is a pleasure to work with.

Jodee W., customer since 2015

Everyone is friendly but professional whenever I call. We’ve had insurance with Scott Richards for 20 years and are very pleased with the service we’ve received. Everyone I’ve talked to is efficient and thoughtful when responding.

Customer since 2004

Both Sherri and Scot go the extra mile to find us the optimum insurance products for our homes, vehicles and boat. Always available when I have a question. Best in Class!

Lawrence I., customer since 2018

This is my first business venture on my own, I knew I wanted to have a local agent that I could meet faceto face to help with my questions as I moved forward in the process. Having that local connection was exactly what Joanprovided. Her cost estimates were spot on and timely. I am glad to be up and running.

Customer since 2022

You folks are so accessible. When I reach out, my agent Sherri responds promptly. She answers myquestions, gives me suggestions, and explains things completely. She is quick to follow through with any changes wediscuss. I always feel as though you folks have my best interest at heart - instead of \'Just\' selling insurance. Thankyou!

Customer since 2006

Your organization has always been able to answer our insurance questions, and provide excellentservice.

Customer since 2017

Scott Richards Insurance has been a reliable, communicative and helpful vendor to my business for overeight years. I have recommended them to many of my colleagues and friends and they have always been satisfied as well.Thanks to the team at Scott Richards Insurance!

Chariot, customer since 2015

I am involved in a partnership in a pleasure boat. Apparently insurance companies do not like multipleowners so after reaching out to 3 different brokers, I was not even given a quote. After contacting Scot he offered usmultiple quotes for less money than I expected. He responds fast and is pleasant to work with.

Tom, customer since 2020

Best insurance agent I\'ve ever had. Honestly, didn\'t realize what a really great insurance agent wasbecause, evidently, I had never had one before. I appreciate the consultations we\'ve had where you\'ve advised me onvarious aspects of insurance and how it works so that I could make appropriate choices. I also appreciate that youalways respond very promptly with any of my inquiries. You\'re always working to make sure I\'m well covered and keepthe details of my complex situation under control for me. Also, you\'ve pushed back on price increases to try to getme the best rates. Never had an agent do that before. I have recommended you innumerable times. Every time I talk tosomeone in need of insurance I recommend you.

Kelly C., customer since 2013

Though we haven\'t had any claims,. Scot has been great to work with over the past year.

Customer since 2021

Always available to answer questions and provides needed insurance coverage at reasonable cost.

Customer since 2019

Very helpful and always quick to get back to me

Customer since 2009

Scot did a great job of communicating and finding a policy that would work for us.

Customer since 2022

Very personalized attention and great customer service, all at a very reasonable price.

Customer since 2020

Appreciated the Declared Value Insurance for the 2002 Audi Allroad.

Customer since 2020

Your response times are very fast, informative, complete, and professional. Also, the terms and voice youall use when responding, either by phone or by email, makes me feel like part of a family and not just a businessconnection.

James B., customer since 2020

Scot Buchanon, the principle of this agency, provided tremendous support, advice and consul during a majortotal loss incident with my boat. It included numerous interfaces on my behalf with the underwriter and other claimspersonnel. I have used this agency for all my marine needs for over 13 years. They consistently provide prompt, thoroughservice.

Customer since 2013

We like how personal Nicole is and how she always takes care of our changing needs promptly and explainsany changes very clearly. We know Nicole is always there for us.

Ronald F., customer since 2015

We needed to file a claim for boat damage, It was resolved very quickly

Customer since 2014

Hi Scot, I have a yearly program, and I usually FORGET when the premium is due, and you folks have beenso patient and understanding with me. Nice to have regular folks in today\'s hard core and rigid world. I am trying toset up a way to be on top of this situation so as to REMEMBER when it\'s due. Thanks again to all of you, Ed.

Ed A., customer since 2015

All the staff I have talked with have been knowledgeable and eager to help clarify any questions I had.

Customer since 2009

Happy with the contact I have had with Sherri at Scott Richards in Anacortes WA.

Customer since 2020

Harmony made it really easy and the link to you guys can automatically look at my current insurance infomade it even easier and she even made recommendations to improve my homeowners insurance

Tosha P., customer since 2022

Harmony make this easy!! She is very nice to deal with and she helps me get the job done!

Chris L., customer since 2020

Excellent customer service. Very responsive and helpful with informative suggestions! Stay on top of myrequirements.

Customer since 2020

Sherri has been our go to person for our insurance needs. She has offered outstanding service. Nicole hasalso helped us at times and has been outstanding also. Wonderful staff to work with.

Rick H., customer since 2009

I like that I can call and ask you anything about my policies and your always reassuring and have ananswer for me so thank you.

Alissa T., customer since 2020

Always just a phone call away! Happy with the service we receive and our questions answered when asked.

Sandra B., customer since 2013

Scott Richards Insurance, specifically Nicole does a great job of communicating to their clients. Theyrespond to questions and concerns in a timely matter. They are a great company.

Jason M., customer since 2015

Joan did a great job finding the right insurance for me and was a pleasure to work with.

David R., customer since 2022

Nicole was fantastic in making sure we had proper insurance for our new boat. We had a few bumps in ourpurchase process and she worked some magic to make sure we were able to get everything we needed on time and correct.I\'d highly recommend Nicole and Anacortes Marine Insurance to take care of you.

Customer since 2022

Our Agent Sherri Bitterman was very responsive and knowledgeable of the products available to cover ourinsurance needs. She was able to increase our coverage on all our insurance policies over our previous insurance agencywhile saving us quite a bit of money.

Customer since 2022

I had to set up insurance on a very tight deadline, and Nicole helped me out. I really appreciated theprompt response.

Customer since 2022

Harmony was very understanding of our unique vehicle and the inherent challenges to insure it. She tooktime and explored all options to find us reasonable coverage to get us on the road.

Chris M., customer since 2021

You worked for our business and you had answers to my many questions.

Tom H., customer since 2022

The best thing about Scott Richards is how helpful Sherri Bitterman is. She always gets right back to usand trys for always a positive outcome.

Ronald B., customer since 2010

Personal service and attention to the customer\'s needs.

John P., customer since 2009

Sherri provides great service.

Thomas L., customer since 2009

Great Staff! Prices were initially competitive but I really need a better rate for RV.

Dave O., customer since 2016

I was really pleased with the immediate (same day) responsiveness and policy written.Thanks so much,

Customer since 2022

You guys are extremely helpful and always look happy to help in any way possible for me to achieve thebest possible service for my needs. Am happy to have worked with you guys and would highly recommend any to seek youguys out.

Marco H., customer since 2020

You guys care about satisfied customers

Jeff P., customer since 2020

Every aspect of working with Scot has been wonderful. He was very knowledgeable about maritime insurance,and I felt like that he found me the best rate available. His communication is top notch also.

Corey F., customer since 2021

1. Reviewing my accounts to update discounts. 2. Informing and the handling of any issues the arise withmy coverage. 3. I appreciate the little plastic pouches used for the new 6mo coverage that are placed in eachvehicle.

Customer since 2020

Thanks for the good customer service for both myself and those who I refer. Keep up the good work!

Jeff G., customer since 2018

Every answer we\'ve ever had has been answered either immediately, or within an hour. Thanks for alwaysbeing there for us Scot!

Lisa R., customer since 2020

Great customer service and friendly agents

Customer since 2019

In today’s world of bots and endless phone trees, it was very nice to be able to talk to a friendly personwhenever I called. Nicole always answered my questions professionally and quickly. I had a good experience gettingcoverage. Thanks.

Customer since 2022

We were introduced to Scott Richards Insurance a few years ago when we purchased our boat and neededMarine Insurance. We finally relocated to Anacortes this year and they did a splendid job of transferring and reissuingall of our other policies. It is nice to have the option of stopping by to take care of things, or doing itelectronically. Nicole is a pleasure to work with.

Customer since 2019

Sherri did a fabulous job of getting back to me quickly and with great information. It was an easy choiceto choose her with Scott Richards/ Anacortes Marine Insurance for our insurance needs! Highly recommend them!

Customer since 2022

Nicole is amazing! Highly responsive and helped me find the right insurance for my needs within my budget.Nicole rocks!

Customer since 2022

Harmony was able to get me coverages twice as good as my previous insurance policy with only a slightincrease in payment. Well worth the switch. She was prompt and professional. Thank you!

Javan T., customer since 2022

Great personalized service, while cruising in San Diego there was a issue with marina and Scott RichardsMarine Insurance quickly solved issue and I was able to continue with my cruise. Awesome people to have in yourcorner!

Patrick C., customer since 2017

Nicole’s customer service is a 10!! Such a rare commodity!!

John S., customer since 2022

Dealing with Scott Richard’s insurance has been easy and to deal with - Nicole has been awesome in gettingthe insurance I need.

Orin M., customer since 2021

Nicole made getting a new insurance policy easy! She helped us even though we were out of town and shecoordinated with lender to get the policy in place for our close on our home!

Mark R., customer since 2022

Easy to make an appointment, location is great and agent was friendly and knowledgeable.

Terry H., customer since 2022

Our agent, Sherri Bitterman, is the BEST!! She always contacts us and is open to whatever our needs andwants are for our policies. We never feel the desire to move our business elsewhere because of the wonderful service!She is the reason.

Customer since 2009

Great people- great service

Gale W., customer since 2012

Ver friendly customer service

Rae M., customer since 2009

You know your business

Customer since 2021

Nicole and the crew are always so helpful, friendly and professional. I have all of my insurance needstaken care of with one phone call or one email.

Kent M., customer since 2017

Harmony was super helpful and professional. She made purchasing insurance so easy!

Renee R., customer since 2022

Scot Buchanan is knowledgeable and thorough when selecting the proper coverage.

Jon H., customer since 2012

Terrific service!

Gale O., customer since 2011

Friendly, courteous service! Helpful!

George V., customer since 2004

Scot was quick to respond and very helpful in lining me up with the right policy. Thank you Scot.

Geoff B., customer since 2018

Sherri is spot on when it comes to coverage advice and her recommendations are consistently in my bestinterests.

Customer since 2018

Sherri stays on top of my insurance needs, updating them, and looking for ways to save me money. Iappreciate the special care I receive.

Sally P., customer since 2019

Personal service, great communication and professional people to work with.

Customer since 2018

You guys, especially Nicole, have always made me feel as though I’m your most important client. Thanks forbeing there for me.

Customer since 2017

Nicole was quick to respond and we came up with a plan that met my needs. I have 4 policies with ScottRichard’s insurance and they have been fair and responsive.

Jeffrey W., customer since 2021

I really appreciated the candid discussions about our HOA insurance needs and options.

Customer since 2022

Sherri Bitterman does a great job for us. She always has answers to our questions and is veryprofessional!.

Michael O., customer since 2009

Both Nicole and Brandy are very professional and get back with timely information and feed back eventhough they are very busy. They have a demanding job and do it well. My only negative is that they seem to have a largework load which sometimes bogs down the responses a bit. I would and have recommended them to others.

Customer since 2009

We especially appreciate your agency finding competitive pricing for our insurance needs.

Richard W., customer since 2010

Prompt, courteous, personal and got the job done.

Chester M., customer since 2022

Scot went out of his way to secure us the right insurance for bringing our boat back from Canada duringthe height of the Covid epidemic. I found him to be dependable and responsive and highly recommend him.

Grant C., customer since 2019

Good Chatting in person with Scot. He always makes the time. Thanks

Kevin P., customer since 2021

Fantastic customer service…agents were very knowledgeable about competitive products…and responded quicklyto concerns

Customer since 2021

No complaints. It\'s nice to have real humans to discuss things with!

Customer since 2021

Scott and Crew are the best.

George F., customer since 2017

Great and pleasant customer service. Working with Nicole has been enjoyable.

Gregg E., customer since 2019

Excellent Service. Any issues I had were always handled.

Customer since 2019

The process was expedient and quick. Harmony was very welcoming and professional. Her knowledge wascomprehensive and she easily walked me through the process. I will highly recommend this insurance agency often.

Debra F., customer since 2022

Nicole was super helpful, responsive, and very quick! She made everything super easy and painless! Thankyou!!!

Lauren S., customer since 2022

Insurance renewal was done very well with no problems! Thank you for your great service.

Customer since 2013

You are the best at everything. Sherri is always there for me and has been for years!

Customer since 2002

The staff at Scott Richards always has my back making sure my insurance is up to date and the policies areat the levels I need them for my business.

Steven, customer since 2017

You’re available quickly via a phone call and your response time to answer questions is very good. Also,your feedback plan only takes a short time to complete - like that.

John W., customer since 2018

Communication! First and foremost. Very helpful, answered all our questions, returned our phone calls.Provide fair and reasonable insurance package for our boat. Just good service period!

Kim S., customer since 2022

Very helpful in finding right coverage and good price.

Jim S., customer since 2012

Everything done right

Blake T., customer since 2017

Nicole was outstanding from start to finish. She was responsive, straight forward, clear in her use ofindustry terms, and very much in-tune with out insurance needs. This was without a doubt the smoothest insuranceexperience I have ever experienced.

Anthony A., customer since 2022

Harmony was awesome! With the information I gave her she took that knowledge and got me the policy andservice that I needed. She also responded very quickly to any questions that I had, sent me a thank you card and offeredto any other assistance that I may need. She is awesome!

Customer since 2022

Good customer service

Customer since 2017

Getting text early to remind me of transactions

Dave T., customer since 2017

We love the attention to detail and personal service that we receive from Scott Richards. It is verycomforting to know that they are there at every turn.

Donn S., customer since 1994

You’re always there and ready to help.

Customer since 2013

Customer service above and beyond!

Neil S., customer since 2013

My insurance company let\'s me know, in advance ,of any changes to my coverage and cost. No surprises !

Customer since 2009

Everytime I need assistance Nicole is spot on available and fantastic.

Customer since 2015

ALWAYS WORKED TO FIND THE BEST POLICY TO PROVIDE THE BEST PRICE.

Customer since 2017

We\'ve been with Scott and Anacortes Marine since 1996, I doubt we\'ll be leaving anytime soon. They arepeople you can trust handling your marine affairs.

Clifford S., customer since 2012

Communication was key

Customer since 2022

Easy to work with personal assistance comparing and choosing policies with adjustments as needed overtime. Always responsive and helpful !

Customer since 2016

Prompt response to my questions.

David G., customer since 2022

Explained the process well

Karen M., customer since 2021

The expertise, professionalism, and communication

Customer since 2022

Scott Richards Insurance agents always respond quickly and accurately to our requests and questions. Theykeep us informed of changes to our policies and provide guidance for things we may not fully understand. SherriBitterman has been especially helpful as our primary agent.

Customer since 2006

Attentive and friendly people

Stephanie C., customer since 2009

So wonderful that you are located in town. When my car was vandalized my 2nd stop was at the office &got all the paperwork started on immediately. Other than that, building a personal relationship working relationshipwith you has been productive, appropriate for my situation & mind relieving!

Customer since 2010

Nikki was ever so helpful, give her a raise ,or risk a bidding war.

Customer since 2011

I walked out of office satisfied.

Jason C., customer since 2022

Great customer service

Jon S., customer since 2016

Looking for the best value for me.

Customer since 2008

From the beginning, you we\'re always responsive w/ answering questions and getting us the info. we needto move forward on our purchase. You easily accommodated our changing closing date and had everything ready to go whenwe needed it.

Brena E., customer since 2022

Number one for me is response. Even if you don\'t have an answer, just acknowledging you\'re working on itis everything.. Harmony\'s communication is appreciated.

Customer since 2022

You and your team are all knowledgeable customer 1st service oriented and friendly. It\'s been over 20years now!

Scott R., customer since 2012

Customer service,, Home town people, Home town feel. Real people answer the phone.

Customer since 2017

I have felt that the Richards staff is always on the lookout to help me keep the right amount of coverage,not too much nor too little. That way I don\'t have to become any kind of amateur expert on the subject. They do it forme.

Customer since 2004

This was my first large sailboat purchase and Nicole was on it from the start. She made it an easy processand communicated well with me when I had no idea how this process worked. Thanks Nicole.

Darren G., customer since 2022

Prompt responses. Respectful, friendly service. With so many insurance options to choose from finding onethat is a good fit can be a little overwhelming. You have always simplified the process for me and made me feelconfident that my property is protected.

Customer since 2009

YOUR PERSONALIZED SERVICE HAS BEEN VALUABLE. WE ARE NOT JUST A POLICY. YOU HAVE WORKED WITH US TO SERVEOUR NEEDS.

Robert, customer since 2015

Nicole provided great service when I needed it.

Scott M., customer since 2022

Willing to help with all our insurance needs!

Brent P., customer since 2017

Your staff are always quick to respond when I have a question or a need.

Customer since 2009

Scot Buchanan is always willing to share his thoughts on the boat insuring process. Deeply helpfulunderstanding what is going on.

Customer since 2016

Respond quickly to all questions and Insuance needs.

Eric M., customer since 1998

We have received great service and timely responses on any claims we have needed to submit!

Customer since 2000

Larry has been with Scott Richards and or Safeco for over 55 years... Have had excellent service andwouldn\'t change it.

Customer since 2001

You took the time to explain in detail what the different policy coverages are. I learned a lot and feltyou were extremely knowledgeable in your field and that you were offering the best policy and a good price

Dave H., customer since 2021

You made the purchasing of our marine insurance a trouble free process.

Customer since 2012

You guys return calls properly and seem to work hard for Your customer

Bob D., customer since 2021

Helping us with insurance products providing better coverage/costs. Excellent customer service, goodcommunication, follow up & call back received promptly.

Customer since 2007

We feel like Sherri from day one when we moved to town provided us with our insurance needs and asked allthe questions to insure we received the best coverage for the best price. When we had a claim she stood behind us forthe entire process and followed up to make sure all was handled correctly. We have felt like or agent is working in ourbest interest.

Dan M., customer since 2014

Sherri is SUCH a pleasure to work with! She is very personable and always has our best interests in mind.She is very easy to contact and always willing to help with any of our insurance needs.

Amanda C., customer since 2003

You kept Sherri working! She is reason I’m still with your agency.

Patty C., customer since 1996

Great communication and help with questions!

David D., customer since 2000

Always a timely response and suggestive feedback thanks

Lea M., customer since 1998

AMI is on top of my insurance needs by keeping me updated on additional services along with getting theproper information to the marinas I keep my boat with. Thanks Bob

Bob L., customer since 2013

I continue to recommend your business due to the fact that your people are helpful to the clients. Nobodyhas complained to me yet for recommending your business

Bud L., customer since 2018

Great service along with very helpful attitude whenever I call. You always go the extra step to see thatwe get the best bang for our buck!!

Brian L., customer since 2012

The help to make sure my insurance payments is so great and personal

Customer since 2013

Nicole is very personable and proactive. We referred my parents to Scott Richards for their insuranceneeds when they moved to Anacortes recently.

Customer since 2018

Warm, Friendly and helpful! Especially when the Anacortes home had a water leak before we had moved toAnacortes!

Customer since 2021

The Scott Richards Insurance team is the best in the business and I am so grateful for all that they do.Insurance is one thing in my life that I know is well taken care of because of this team. Thank you.

Tony L., customer since 2020

Joan’s the best.

Kenneth R., customer since 2020

Two months before it happened, Scot gave us a call to alert us that our insurance rates were going toincrease, and offered 3 ways that we could lower our premiums to offset the increase, such that our cost this year willactually be lower than last. This is amazing service-- I\'ve never before had an insurance agent who gave us such greatcare. Thanks Scot!!!

Carl D., customer since 2017

Always there for us

Jerry H., customer since 2009

We appreciated Nicole letting us know different options for our home insurance. It was greatlyappreciated.

Customer since 2020

We had prompt, friendly service and walked away with insurance that met our needs at a lower rate than wehad been paying previously!

Customer since 2017

Great staff and always answer the phone. Great experience with a boat claim. Thank you.

Customer since 2016

22 Years with Scott Richards and 26 with Safeco Zero Issues! Never had any idea with claims, and the staffis always helpful and never get any runaround.

Daniel H., customer since 2005

Everything! Nicole is a rockstar!

Ben S., customer since 2021

Friendly employees, prompt service

Pamela G., customer since 2016

Great service good price

Brian N., customer since 2020

Absolutely excellent service. We felt like the agent really was working to protect us and make sure wewere properly insured. We were not previously. But Scott Richard’s really listened and took what we had to say intoconsideration as well as advising where to fill the gaps. We are so Happy and feeling this isn\'t just insurance, but aPart of our core group of advisors.

Thomas J., customer since 2020

Very responsive

Customer since 2021

We have very little interaction, however, when we we do it always handled in a swift and professionalmanner. We would appreciate that from time to time you might compare other carriers to determine if we are getting thebest value for our money. Thank you.

Customer since 2014

Insurance agents are always available. Any actions that needs to happen is handled quickly. Must be doingsomething right since I\'ve been with them for decades. I would recommend them to everyone.

Carrie S., customer since 2009

Sherri Bitterman has been our insurance agent for several years. She is always there to help us and findsus the best coverage for the best price. A good agent is very important and Sherri is the best!

Christopher B., customer since 2010

Great customer service!

Jodee W., customer since 2015

I love the personal touch to the boring and stiffness of things like insurance policies!

Jackie D., customer since 2014

Scot and his team went above and beyond our expectations to tailor the insurance we needed to support ouradventurous addictions without breaking the bank. His Clark Kent demeanor helped us negotiate a quagmire of nauticallegalese and sail south into hurricane territory knowing out boat was protected.

Frank D., customer since 2014

I really like that I can call you and get what I need right away.

Customer since 2009

Quick response to any and all questions throughout the year. And we trust their answers and advise on bothpersonal and business policies.

Craig W., customer since 2014

I can always count on Sherri for a quick response and solution to my needs. She\'s the best!

Customer since 2009

One time I forgot to close a policy. (My fault) I called your office and they were very helpful andoffered to refund the premium. I feel taken care of with your staff. Sheri, Cletha, Nicole and Harmony. And yes there isa lifetime of experiences with your people. ALL good.

Patrick M., customer since 2003

Great personalized service!

Dave M., customer since 2015

You allowed me to walk away, with insurance in place, the SAME day I walked into your office. mostinsurance companies take two to three weeks to do that, or more...

Carl M., customer since 2021

You are very good at answering questions and handling requests for copies of insurance certificates,etc.

Customer since 2015

You followed up! It so awesome to know that if something with our insurance is amiss, someone is payingattention and will contact us. We are a very busy household, so having someone reach out and alerting us that we need to“handle” something is a life saver. Thank you for being so attentive and for helping us stay current on all ourinsurance.

Amanda C., customer since 2017

When I call someone always answers the phone. I don’t have to go through prompts. Then when someoneanswers they are ready to help me and if they can’t help me, they put me with the right person. I get a call back orreturn email the same day if I leave a message. My teenage son was in a car accident and everything was handled withcare, thoroughly, swiftly and I was informed. Harmony answered my many questions and does wonderfully throughout theyear. I appreciate all she has done for me & my family on behalf of this company. Harmony looks for the best premiumprice for us too based on our needs. There is high level of professionalism, excellent customer service and a warmththat exudes showing they care about you, you’re not a number. Thank you for your do diligence and managing insuranceeasier.

Customer since 2015

You answer the phone (a person not a machine) are always friendly and knowledgeable and happy to help.

Jean C., customer since 2009

Scott has always been very helpful in recommending the best coverage options for me. It is always apleasure dealing with Scott.

Don D., customer since 2017

You keep working hard for me?

Towline, customer since 2013

You are proactive.

Customer since 2019

Scot did a great job of explaining the In and out of boat insurance, especially important for first timeowners. The price was also very reasonable.

Gary L., customer since 2021

Very efficient

Customer since 2020

Excellent customer service!

Jasmine D., customer since 2017

Very fast response to my claim when rodents attacked the wiring on my truck.

Customer since 2016

Everyone is always pleasant and very helpful, knowledgeable. Quick response time and follow up.

Brent R., customer since 2013

You took the time to look closely at my business and were able to find just the right insurance for methat covered what I needed and was within my budget.

Mathew T., customer since 2021

Friendly service and knowledgeable agents!

Christine P., customer since 2016

Scott I always feel like you’ve got my back.

Tom B., customer since 2012

Cletha at Scott Richards Insurance always responds to our insurance questions with a smile. If shedoesn\'t know the answer she is quick to find it and give us a straight response.

Customer since 2009

Quick response. Attention to detail. Good coverage.

Customer since 2020

Communication is the key for me. It is not always how quickly things get taken care of but gettingconstant communication about where we are at in the process is very valuable. I do not like to have to be the one askingfor information.

Justin V., customer since 2021

Great service and pro-active communication

Customer since 2020

Clear advise and timely responses.

Stephen F., customer since 2016

Sherri keeping in contact with us and deepening our relationship as a client.

Troy K., customer since 2018

Sherri, you take the time to find the most advantageous policy for me. Then, you share all the news withme. I appreciate it!

Gayl M., customer since 2015

Your serivice, assistance and advice for a boat owner new to the Pacific Northwest was very good and veryhelpfull.

Burt A., customer since 2020

Scott Richards Insurance has always had great communication and great customer service. We have beenpleased with their company for over 30 years.

Laurie J., customer since 1998

We love Sherri, Nicole and Scott. Sherri is always so kind, helpful and treats us like an additionalmember of the family. We’ve been with the Scott Richards team for about 8 years now and can’t imagine going anywhereelse!

Courtney L., customer since 2014

Well, one of the things I very much appreciate is your promptness in returning my emails when I have aquestion about my policy.

Anthony F., customer since 2014

Sherri is so helpful to Scott and I. She is patient and answers all of our questions, timely andefficiently. We love her!!

Customer since 1996

Scott Richards covers all my insurance needs. Sherri Bitterman monitors my coverage giving me theconfidence of knowing I am well cared for. Thank You!

Jan L., customer since 2006

I really appreciate the work Sherri did for me. It seems like she researched a lot on our behalf. She gavegreat guidance.

Customer since 2021

Sherri is super-responsive

Customer since 2020

Professional and timely customer service.

Jon R., customer since 2020

Very helpful and respectful and kind staff.

Jeremy, customer since 2009

Nicole is always very quick to respond to calls and emails, is professional and kind, and provides helpfuland clear answers to my questions. Thanks a lot!

Mia K., customer since 2020

You shopped several companies and got us a rate better than expected. Answers questions and responds toemails promptly!!

Tom, customer since 2020

Whenever I have a question about coverage, I know that my question will be answered either with that callor shortly thereafter. I have ALWAYS been impressed and never disappointed with the service I receive there. That is whyI have remained a client for my house, boat, business and auto for many years.

Customer since 2009

You quickly and easily found us good boat coverage, took care of paperwork, and set up billing.

Customer since 2020

Steph was very quick getting back to me on several ?s. I very much appreciate that.

Gary L., customer since 2020

Joan has been my agent for years. She is amazing to work with. She\'s honest & extremely prompt ingetting me information or sending information to my mortgage company. I can call her & tell her what I need & ithappens. She also REALLY knows insurance inside & out & has made recommendations that were better coverage orsaved me money. She keeps detailed notes in my file, so if I call & she\'s not available, someone else in the officeis able to look & see what I need.

Chalon C., customer since 2019

we are getting back into boating after several years and Scot is very knowledgeable about insurance andwhat we needed for our boat. When we turned in our insurance papers at the LaConner Marina we were given rave reviewsfrom the staff that the insurance paperwork included all the necessary items, i.e. liability coverage and marina name,Thanks Scot we look forward to being long term clients! Bill and Wendi Hall

Customer since 2021

We have no issues to comment on. You\'ve always been on the ball with claims and billing problems. Findingus good rates. Appreciate your long term employees...dealing with same people!

Customer since 1996

These guys understand marine insurance and always have good background information to make decisions aboutcoverage. They have experience in cross border insurances and transactions and Scott has always been able to contrastand compare coverages and "what ifs" relating to possible claims.

Customer since 2018

Super helpful friendly accurate dependable for 27 years. Always a real pleasure to visit or phone you.

Terry K., customer since 2001

The service was excellent. Very quick response for quotes and questions answered.

Greg H., customer since 2021

Attention to detail and willingness to to help!

James P., customer since 2018

You’re always there to help

Customer since 2019

Every time we have needed insurance - marine and commercial, this team has come through and providedexactly what we need at reasonable cost. We had one unexpected claim that was significant and over the months ofrestoration, everything was handled professionally throughout the project. Heather Hamilton PhD

Heather, customer since 2020

I don’t like to have to think about the details too much. I trust SCOTT RICHARDS Insurance to understandmy needs as a boater and to find me the best package to meet those needs.

Robert T., customer since 2020

Great service and prompt responses to anything I have questions about.

Customer since 2012

Great customer service. Very attentive to our needs. Acts promptly

Customer since 2008

Appreciate the reminder calls for policy pmt. :)

Shawn B., customer since 2020

You listened to my needs … And you made them happen smoothly.

Eric H., customer since 2019

One of the best insurance company and agent that I have ever had. Very friendly, helpful and efficient.Thank you Harmony for taking care of our insurance needs. Highly recommend Scott Richards Insurance Co.

Diane M., customer since 2020

Provided good advice and a pretty good rate compared to many others. Thanks!

Customer since 2020

Nicole did a great job at providing information I needed as a new boat owner for insurance. She answeredall my questions in a timely manner. It gave me confidence I was going with the right company and agent, knowing I wouldbe taken care of with my boat marine insurance through Safeco.

Customer since 2021

I love Nicole. She was very diligent in finding me insurance. I am glad to be a part of this family.

Debbie W., customer since 2021

We are very pleased with Scott Richards insurance in Anacortes and specifically with the attention thatSherri Bitterman provides to meet our insurance needs.

Customer since 2018

Gives me prompt answers to questions and offers suggestions to save on insurance.

Customer since 2013

Sherri Bitterman is the most amazing employee!! She is so easy to work with and always helps with ourrequests and odd questions. Makes it very easy for us to know we are protected

Kayla D., customer since 2009

Extremely helpful and very personable.

Barbara A., customer since 2017

I love working with Joan. She has been great. Any time I have a question, she is more than happy to answerit.

Patrick L., customer since 2020

I\'ve had a very good experience with both Sherri and Harmony. They are right on the mark with gettingback to me quickly with thorough answers to my questions, as well as searching for the best prices and coverages for myparticular situation. I so appreciate the ability to TALK with an agent instead of dealing with more computer issues. Ifthe ability to TALK with an agent goes away, as a senior citizen I would be devastated. The personal touch is crucialfor me.

Customer since 2017

I\'ve enjoyed excellent customer service. When insurer wanted a survey, they were able to delay until mynext haulout. Saved me money.

Customer since 2013

Always very helpful and quick to answer my questions!

Customer since 2009

Always been there for last 25 years.

Jerald C., customer since 2002

Any time I\'ve called the response has always been very positive. You and your staff are knowledgeable,helpful, and most importantly, proactive in seeking solutions. You make the customer feel respected and worth your time.Of course, the fact that you have viable products is helpful, too.

James B., customer since 2020

I love the way Sherri fully found us the best rate, making valuable suggestions to tailor the coverage toour needs. Great service!!

Cathy W., customer since 2020

When we needed to file a claim, it was done quickly

Customer since 2014

#1 Service

Richard D., customer since 2001

Friendly, efficient service

Customer since 2014

Great service, fair price

Customer since 2017

I have had very few insurance questions or concerns over the years but when I have they have been takencare of very professionally and with their utmost concern for me as their customer. Over the last few years I’ve usuallytalked with Nicole who has always answered and taken care of me exceptionally well and that’s why I’ve been with ScottRichards for over 50 years.

Elisha H., customer since 2007

I appreciated the help I received in finding me affordable coverage for my car and home insurance.

Customer since 2020

Recently I wanted to change a policy premium to monthly rather than annual payments. Harmony, a new staffmember, called the company and arranged it even though they weren’t offering that option at the time. This was just thelatest of many similar situations with Sherri and Nicole over the years.

Customer since 2009

Helpful, competent service with follow up after policy was initiated and conveniently located office inAnacortes.

Customer since 2020

Great service and always available to answer any questions.

Customer since 2019

Nicole was clear in her communication while helping me get my first boat insurance policy. After livingall over the country with vehicles, businesses etc. - I was looking for a well established firm that could take care ofall my needs at a value, when they came up. This was a great first step and I look forward to exploring insuring myother vehicles, my home, and my business as we continue our transition to the Great State of Washington. Thanks forbeing there for us. We recognize the value of when things proceed smoothly, this allows us to confidently live a fulllife. All my best - Michael Lodge, Anacortes, Washington

Michael L., customer since 2021

I like the Safeco RightTrack driving app which monitors my safe driving to apply a savings to next year\'srate....only twenty-five days into the ninety day program and I have a projected yearly savings of \$200. Will beinteresting to see how that increases in the next sixty-five days.

Customer since 2021

Prompt, courteous, competitive quotes, personalized service.

Customer since 2015

Fast, friendly, thorough, creative and cautious regarding full needs. Felt like a friend was helping mefind the best for my business!

Customer since 2021

I don\'t need to communicate with you very often, but I always know you are there for me if I need you.Customer service is something that is very rare these days.

Customer since 1996

Scott Buchanan and his staff are extremely professional, thorough and responsive. My wife and I have beenextremely happy and satisfied with our relationship with Scott Richards Insurance Inc.

Jeffrey B., customer since 2016

I\'ve switched 3 vehicles in the last couple of months. Your company has replied immediately and withgreat advice. I always feel like I\'m dealing with a friend more than a company.

Michael C., customer since 2009

You have always been very responsive to requests for assistance. My boat coverage is comprehensive andcompetitively priced.

Erick F., customer since 2013

I can get in touch with you easily and great communication.

Erikka D., customer since 2018

Quick response with requests and it’s always best to deal with people face-to-face.

Paul B., customer since 2018

Scott is very responsive to our needs and has been able to find ways to provide us with excellentinsurance in a variety of situations.

Artha D., customer since 2020

Friendly service

Customer since 2019

We trust Sherri Bitterman and the other staff at Scott Richard’s! Being out of the area the majority ofthe year, we depend on them so much to keep us informed and be our partner. They deliver every single time! Thank you somuch!

Customer since 2009

You kept two worried new yacht owners calm and collected - thanks!

Customer since 2021

Just did your job in a friendly and competent way.

Josephine L., customer since 2021

I really appreciated how quickly you got back to me from my initial query. Thank you.

Todd S., customer since 2021

Scot has been a complete professional - extremely helpful, flexible, and understanding as changes wereneeded to our original insurance plan. Thank you!

Christian P., customer since 2021

Always available at a moments notice to answer any question or concern I have. We continually adjust mypolicy based on my needs and it happens quickly and efficiently. Tom Gilbert Cap Sante Yacht Sales

Tom G., customer since 2021

You have always been easy to deal with especially as problems have occurred and you were there to HELP!Great service !

Art R., customer since 2013

We love how you always answer the phone or call us right back - in this day and age, that kind of serviceis very rare and it\'s comforting when dealing with issues pertaining to insurance. We greatly appreciate how you alwaysmake the time for even the smallest of questions - you make us feel like we are your most important client, which is whywe refer our own clients to you as well.

Customer since 2016

Works hard at finding best coverage and prices.

Kevin K., customer since 2019

A big thank you to Sherri Bitterman for going the extra mile in staying in communication with me during mytravels with bad wifi! She super eased my anxiety through the entire process of getting insurance for my new rv, andwith such great rates. I also added in my car.

Julie V., customer since 2021

Cletha at Scott Richards is awesome, she helped my company secure business insurance quickly andefficiently. She demonstrates the value of an independent agency in navigating across multiple carriers to identify thebest solution.

Wally, customer since 2021

Very helpful

Customer since 2021

Our company is small potatoes and you pay attention to me as if I were a top customer. Muchappreciated. Neal

Neal H., customer since 2015

you look for the best insurance for my needs

Customer since 2009

Getting home insurance through your agency was very easy and you were great to work with. Cheryl

Cheryl H., customer since 2019

I love Sherri\'s personal contact.

Victor G., customer since 2009

Convenience and ease of use for accessing your services. AYC is a long time client. Trust.

Customer since 2009

You guys have always been helpful in all my insurance needs.

Customer since 2015

You provided timely service and got us a good policy for our Center Island home.

Customer since 2019

Scot, Harmony and Sherri are always so timely in their responses to questions and help us feel assuredthat we are getting the best value in our insurance coverage. We also very much appreciate the personal touch we’vereceived over the years and honestly feel they have our best interest at heart.

Tim N., customer since 2015

Super fast, friendly, and helpful staff. I had a quote much faster than all the other requests I put out,and it came back costing less. Very happy with the experience.

Matt, customer since 2021

I like that aHarmony Beebe helped narrow down my choices. With a busy schedule I need a trustedprofessional to give me best options as I find getting too many options gets tedious and confusing. Thank youHarmony! Sarah Merickel Century 21

Sarah M., customer since 2021

Great job finding insurance for an older boat.

Customer since 2019

Worked with us as novice boat owners like a true professional. Made the terminology understandable and didnot oversell us on coverage. He was responsive and quickly answered any questions thoughtfully and thoroughly.

Robert K., customer since 2020

I appreciate the effort to get me insurance when I was at high risk.

Customer since 2021

ACCESSIBLE, RESPONSIVE

Customer since 2008

Scott and Nicole are super to work with. I have a 1973 wood boat - not easy to insure. Scott and Nicoleworked hard to place the boat with a top rate insurer. I am grateful for their expertise and experience.

Kevin M., customer since 2021

Scot was able to find us a unique policy that met our needs.

Customer since 2020

You took the extra time to listen to my current and future insurance needs. Even addressed my hypotheticalneeds. The knowledge and experience you shared gave me the information I need to make good decisions.

Chris G., customer since 2021

Scott is a great guy and always there to answer any of our questions and concerns

Felicia B., customer since 2019

I appreciate the attention to detail, and the personalized service. The turnaround time getting insurancefor a new boat owner in a challenging insurance environment was excellent.

Customer since 2021

Continued effort to find a good plan/solution and make it work. Great availability.

Customer since 2021

Personable timely service

Customer since 2021

You’re accessible and follow up on any questions and friendly

Customer since 2018

Competitive prices. Excellent service.

Customer since 2020

We love Joan. Best insurance agent we have ever had. Answers all my questions and makes sure we have thebest coverage for the lowest rate. She hears me talk about my kids and their dirt bikes and BAM! She whips up anumbrella policy for us. She’s very timely and on top of it. We send everyone we know to Joan.

Brent B., customer since 2019

Personal service is important to me. Thank you

Terry D., customer since 2020

We needed a quotation in a very short time and Scott Richards--- Cletha in particular-- worked hard to getour quote in time. Thank you .

Aleli, customer since 2017

Nicole was amazing. Persevered through the whole difficult process.

Ann B., customer since 2021

Thank you for making my insurance coverage so easy and convenient for me, including calling personallywhen I’ve forgotten to pay a premium. I really do appreciate the personal service.

Dan H., customer since 2020

I believe Scott Richard Insurance is working for me, more so than the insurance company, and is able toprovide the types of marine insurance that I need.

Albert B., customer since 2019

Harmony went above and beyond to find us the best insurance option for our RV and was very polite andprofessional.

Chris M., customer since 2021

Prompt.& efficient

Customer since 2019

Cleatha, took her time to guide us through the process of getting the proper insurance for our businessand was a pleasure to work with. I look forward to a long working relationship with her and Scott Richards Insurance.

Bryan P., customer since 2021

Just very helpful and made the process super easy

Rowan J., customer since 2021

Great Customer Service

Customer since 2009

It was very smooth and Cletha answered all of my questions.

Customer since 2020

They provided the insurance I needed when I needed it, what more can you ask for .

Customer since 2020

Very comprehensive insurance from a reputable company; great customer support from your staff.

John P., customer since 2009

The transaction was smooth, easy, and timely. Have already passed along to boating friends. Can\'t thinkof what would make it better!

Customer since 2021

Nicole was very patient and a huge help in changing our insurance coverage as we’ve moved.

Customer since 2019

I appreciate the way your office has been attentive and quick to respond to questions.

Nik, customer since 2019

I really appreciated the communication throughout the process :-)

Corey F., customer since 2021

I chose to commit to Your company\'s insurance quote based on: Quick response time to my inquiries andquestions Professional yet also personal interactions Transparency with information, I felt like I could trust theinformation given to me I was very satisfied with this company\'s dealings in providing Boat insurance to us.

Tim K., customer since 2021

Joan was very prompted and professional and quick to respond..went way On and be on..

Kelly R., customer since 2018

Great communication from start to finish

Curtis L., customer since 2021

Scot and company are always very quick to answer any questions I have. Scot also is available 7 days aweek. Great company to work with.

Aaron A., customer since 2020

Very personal service.

Customer since 2021

Courteous , patient, knowledgeable

Earl C., customer since 2020

Big help

Van L., customer since 2020

When others couldn\'t.....Scot could! We spend over \$100k/yr in business liability and auto insurancewith another agency. Our long standing agent couldn\'t get our recent yacht purchase insured. We were panic stricken.Our selling agent recommended that I call Scot. 48 hours later, we were insured!!!!! This was not an isolated situation.Our friends at the marina that didn\'t have previous boating experience and had purchased a \$600k yacht and were unableto get insurance. I recommended Scot and guess what.....Scot got them insured as well!

James H., customer since 2020

Excellent response time and great customer service

Stephen S., customer since 2020

Harmony thoroughly researched all the options we could possibly have for all of our insurance needs.Everyone was helpful and knowledgeable and eager to help us. We had no hesitation about moving our insurance portfolioto Scott Richards. We look forward to working with Scott Richards now and in the future.

Customer since 2020

Always stay on top of renewing policy

Richard B., customer since 2018

Communication, Follow Up, and Response Time!!

Mark L., customer since 2019

I\'ve heard horror stories of people trying to make claims or adjustments to their policies and gettingcompletely blown off. Not only do we get great help, but our agent (Scot Buchanan) has helped us out immediately andsometimes before we even knew it was an option. Thanks guys!

Lisa R., customer since 2020

Easy to engage with and quick service!

Customer since 2012

Nicole was great. Scott Richards met my insurance needs and at a reasonable cost. I would recommend themto most people.

Customer since 2021

This is my first time getting boat insurance after many years of searching on and off. You were highlyrecommended by a friend and co-worker. It was the great experience in communications by phone calls and emails that Ichose Scott Richards Insurance. Thank you.

Patelesio P., customer since 2021

You were knowledgeable and communicated well. You were also very competitive.

Customer since 2021

You know your business and inform the customer

Pat M., customer since 2021

A great place to buy your insurance. Scot and his staff are knowledgeable and friendly. I own a 42 footsailboat. The boat lost her mast and all of her standing and running rigging while being sailed on Puget Sound. Theinsurance claim was paid promptly and without any hassle. Scot and his staff helped me through the whole process. Aslong as I own a boat he will be my agent.

Mike R., customer since 2016

I appreciated the 30 min phone conversation explaining all the details of marine insurance. Scot was veryeasy to work with.

David, customer since 2021

Very competitive pricing and good service handling boat survey information.

Herm B., customer since 2018

Took the time to personally understand and meet my needs. Local. Personal expertise.

John V., customer since 2020

I appreciate the options you provided and the speed at which you got things done. We are looking for acouple more location so I will keep you posted

Jeffrey W., customer since 2021

You brought to my attention a company that was less money with the same coverage. Thank you

Rae M., customer since 2009

Nicole was excellent at guiding us to obtain insurance on our new boat. She patiently, politely andproactively stayed with us through a protracted and difficult purchasing process. I’ve come to expect the best possibleservice from everyone at Scott Richards Insurance and I’m never disappointed.

Danny H., customer since 2021

Follow up and working to get the best price for the desired coversge.

Gregg E., customer since 2019

Always helpful and takes care of business

Customer since 2019

Sherri has been our agent for over 15 years! She always looks out for us and solves any problem that mightcome up. We have dealt with the entire staff over the years, and have always received excellent service from ScottRichards.

Michael O., customer since 2009

Just keep doing what you all ARE doing

George V., customer since 2004

I transferred my boat policy to Scott Richards because Progressive offered much better coverage than myprevious insurer. Discovering their local, personal, and friendly customer service in Anacortes was a great addedbonus.

Michael B., customer since 2019

Very responsive to any and all questions and concerns.

Mark O., customer since 2019

Fast, attentive and thoughtful service.

Customer since 2018

I love how easy it is to get in touch with you! I feel like I can call any time and that there will alwaysa quick response either by phone or email.

Caroline M., customer since 2018

Very responsive to my questions.

Steve H., customer since 2018

We\'ve been with Scot for over 15 year now. He\'s always been hugely helpful in helping us find the rightinsurance for our complex situation, and he\'s been responsive and supportive when claims do arise. Highlyrecommended.

Timothy O., customer since 2012

A friend of mine is having a boat built. I highly recommended Scott Richards (emphasize Nicole andservice, service, service) for his boat insurance needs. It was easy for me to tell him my personal story why to chooseScott Richards.

Customer since 2017

Always Excellent customer service from all of the staff. And good rates I’m top of that it’s an unbeatablecombination

Kent M., customer since 2017

You\'re always so responsive when we have questions or need help!

Anthony Z., customer since 2014

We appreciate that you provide insurance to liveaboards.

Customer since 2018

Decent rates, great customer service.

Customer since 2015

Always available to answer questions.

Robert W., customer since 2010

Scot is available every time I have questions and gets back to me quickly.

Customer since 2017

The openness and the welcoming attitudes are very much appreciated.

John Y., customer since 2016

Nicole was easy and pleasant to deal with on my new truck purchase,quick response on insurancecoverage.thank you

Customer since 2009

You\'re office is very responsive in answering questions and helping when I need it

Customer since 2009

The first and best thing you have done right is to have a business model allowing me to call and have realpeople answer the phone versus a long drawn out auto-answering system. Doing business with real contacts versus a phonemenu is my definite preference. Another plus is your group promptly obtains answers to my questions. Thank the employeeswho are working to providing these important activities.

Customer since 2018

You don\'t bother me with trivial questions about wanting more coverage. Especially during Covid.

Customer since 2013

Your advanced outreach as the policy nears expiration makes me feel like a recognized and valuedcustomer.

Customer since 2015

I have appreciated working with Nicole through some rough times. She has been more than helpful.

Customer since 2013

I appreciate the great customer service. Responsive to inquiries, listening to determine what is neededand providing good advice and choices.

Mary-Ann G., customer since 2013

Thank you and great job! I appreciated you checking out costs with other insurance companies forcomparisons.

E.Q., customer since 2013

helpful and personable

Customer since 2019

Help is always available and the correct insurance is offered without overselling.

Customer since 2017

Scott Richards Insurance is always helpful. Our questions are answered and they helped us save oninsurance.

Customer since 2009

Farmers canceled our Guemes beach house insurance for no deck railing on short notice even though it metcode.I explained that the house was not occupied in the winter and the ferry was not running. You were veryunderstanding and sold us a better policy for less. The railing was installed that spring and looks great. Thanksagain.

Customer since 2017

Last year our insurance rates went up so we called you folks there at Scott Richards to find us betterrates. Within a few days you were able to find us much better rates. Thank you all for your hard work.

Steve T., customer since 2009

You have always been personable, professional and easy to communicate with.

Customer since 2009

Knowledge, service delivered with care

Blake T., customer since 2017

Very easy to get a hold of you guys. Super friendly and helpful! Have not had even one bad call or visit!Amazing people!

Customer since 2017

You guided me through the literally hundreds of options with insurance...and were very patient with myquestions

Tom W., customer since 2021

Scott Richards Insurance has been my insurer for over a decade and they\'ve always searched for thecoverage and competitive rates I\'ve requested.

Customer since 2016

1. You provided the level of coverage I need to continue working as a consultant and at a reasonableprice. 2. You researched and provided said coverage quickly. 3. When asked for letters of accord, your response wasswift and the annual renewal of those letters occurred automatically. 4. You answered my questions regarding the needfor additional coverage professionally and personable.

Cheryl, customer since 2019

Nicole is the most amazing and responsive Insurance agent we\'ve ever had!!!!!

Troy S., customer since 2015

Great communication and worked hard to find me the right policy for my business.

Nathan M., customer since 2021

It is easy to work with Scott Richards. They are willing to work with me to tailor my home policy to myinsurance (and financial) needs and to coordinate with my flood insurance company. They are also willing to communicatewith me by phone or mail, as well as taking payments by phone, by mail, or online. The agents are very responsive.

Customer since 2009

We been satisfied customers since we bought our boat in Feb 1996 and will continue to be as long as wehave a boat.

Clifford S., customer since 2012

Always prompt and personal service! I’ve never used a personal agent before and have been very pleased!

Joseph T., customer since 2017

-Personable with clients -Friendly -Small town warmth -Very quick responses to all calls

Nichelle G., customer since 2007

Friendly, helpful and responsive.

Jon S., customer since 2016

Great customer service. They offer options and updates for our policies to improve coverage.

Customer since 2006

Scot and his team are always so responsive and quick to help with any issue we have. My particularsituation (running a charter boat ) requires constant changes and tweaking to our policy. Scot will always call rightback (or email) when I have a question, or need a change. It’s amazing service.

Brendan F., customer since 2016

Harmony! She is awesome about keeping me up to date and finding options that save me some money.Unfortunately, insurance is one of those things I don\'t have time to shop for or even ask enough questions. She isawesome at that! Thank you, Hamrony.

Steven S., customer since 2014

All of the staff there are very friendly and answer my questions quickly.

Customer since 2006

Answered all my questions and always told the truth .

Customer since 2009

Good customer service

Customer since 2013

You laughed at my jokes...that\'s all it takes!

George R., customer since 2013

Great service!

Customer since 2009

Hi Scot I\'ve always had great service from you and your team. I\'ve learned over the years, if it\'sworking well, don\'t try to fix it.

Scott R., customer since 2012

You guys are awesome. Thanks for having my back.

Customer since 2017

ALWAYS FRIENDLY AND WILLING TO HELP FIND THE BEST COVERAGE FOR REASONABLE PRICE

Doreen R., customer since 2016

Helpful, friendly, knowledgeable agents.

Customer since 2009

Nicole takes insurance off the table as things I have to worry about on a daily basis. It\'s like having aguardian angel for insurance. Now if she could only decide what I\'m having for dinner every day.

Chuck P., customer since 2016

Scot has always been very responsive to even the most inane questions and has been very helpful.

Rick S., customer since 2015

When ever I have a question or need help, the staff is friendly and eager to help.

Customer since 2001

Scott was super helpful and delivered a very rapid turnaround with excellent service.

Customer since 2021

Quick response to any issues or questions.

Customer since 2013

Excellent customer service, return calls

Eric P., customer since 2016

You have provided a service that is on top of our insurance needs - being someone who did not know aboutmarine insurance, you were patient with your explanations and advice. I never felt you were advising coverage that wasnot needed and too expensive. As president of a 501(C )(3), I needed concise information and I got from your companyfor our D&O as well as marine related insurances. Thank you, Robin H. Pestarino

Robin P., customer since 2009

I really appreciated the lesson in marine insurance. I felt confident after learning more that Scot knowsmarine insurance inside and out and that is who I want to handle my insurance.

Dave H., customer since 2021

Attention to detail, knowledgeable and great customer service.

Tom, customer since 2017

Very prompt, very courteous. Made the process very easy.

Alan Y., customer since 2021

You have always been very helpful. thank you

Customer since 2017

Thank you!

Customer since 2009

The team at Scott-Richards is always efficient and personable. They are all good folks.

Customer since 2010

Good knowledge of the marine industry and vessel types in our community.

Stephen O., customer since 2016

It’s easy.

Customer since 2010

When my property on Lopez Island was re-zoned to a flood zone, your agent Nicole Schmidt quickly workedwith my bank lender, with the Natural Catastrophe Insurance Program, and with me regarding a discrepancy. More recently,I purchased a used Subaru Crosstrek, the dealer made an omission in the paperwork, your agent (sorry I cannot recall hername) quickly worked with me to clarify the issue. Your staff has always been professional and friendly. Thank you.

Customer since 2009

I would recommend Scott Richards to anyone looking for insurance coverage..It\'s the personal touch youall have. Thank you for the many years we have been with you!

Customer since 2001

Prompt Response Understand Client Needs Full Service Agency

Customer since 1998

Scott Richard has always provided great service in finding the correct insurance needs for us, and at theright price. I am very happy working with both Nicole and Scot. Job well done,

Customer since 2009

I don’t have marine insurance, but would recommend due to the great service with my automobileinsurance.

Customer since 2000

Scot made getting insurance for my boat painless. Highly recommended

Christopher R., customer since 2021

You have taken care of our needs. You are truly concerned about giving us the best coverage possible.Trust, dignity and knowledge describes your business.

James T., customer since 2012

Always help when we have questions!

David D., customer since 2000

Keep an eye on my insurance needs and advise me when needed.

Customer since 2011

Scott Richards Insurance has always come through to meet all my needs in providing the marine insurancethat my marina required, as a live-aboard and otherwise!

Deborah I., customer since 2017

A fair value for the Insurance. Keeping me informed on upgrades & notifying my summer marine storagecompany of my insurance. Thanks

Bob L., customer since 2013

Saved me quite a bit of money when I switched from Allstate! Thanks, Scot!

Kirk L., customer since 2012

Very prompt and thorough service. Thanks.

Customer since 2020

i continually recommend Scott Richards Insurance to people that i meet asking about insurance, not justfor boats but for anything.

Bud L., customer since 2018

Helpful and always responds to questions .

Customer since 2013

1. You did not offer full replacement cost on our new vehicle. Sherri you know this is important tous. 2. I would suggest any new client shop around. That is why you go to an independent agent.

Ralph F., customer since 2002

Always helpful. Quick with answering back to us.

Kristina J., customer since 2009

You have gotten me the cheapest yet better insurance since I started driving in 2008. Constantly gettingoffers from other companies which cant even get close.

Bradley K., customer since 2009

Great friendly service

Customer since 2011

The Scott Richards team is the best in the business. Dedicated, knowledgeable, responsive, and greatcustomer service. Highly recommend them.

Tony L., customer since 2020

Everyone is so friendly & always helpful!

Customer since 2007

You answered my questions and helped me select the right policy for me, and this was done quickly. I likedthe personal interaction.

Kathleen K., customer since 2020

Joan is amazing.

Customer since 2020

Quick response in signing us up at a great rate

Mark F., customer since 2020

Scott and Sherri are the best. Any time I\'ve had any questions or concerns they are always happy toanswer any questions I might have. Been with Scott Richards 20 years now, never had any problems whatsoever. Huge thanksto everyone there.

Daniel H., customer since 2005

You have always responded quickly to my requests, you\'ve always educated me about my options, and you\'vealways found me great deals. Thank you!

Customer since 2011

Sherri is always responsive and helpful with my insurance questions.

Customer since 2009

Takes time to discuss needs and suit policies to meet those needs. Always ready to answer any questions.Customer care as opposed to a number.

Kim N., customer since 2009

Sherri takes care of our needs. Always up front with us in which makes her trustworthy.

Customer since 1999

Great customer service. Always available to answer our questions and making sure we have the coverage weneed. Scot oversees our coverage on our business, home and vehicles.

Craig W., customer since 2014

YOU ARE THE BEST. YOUR PEOPLE ARE THE BEST. THANK YOU FOR YOUR HELP THIS YEAR. WE NEEDED LOTS. PATRICK

Patrick M., customer since 2003

Harmony worked hard to gather information on our varied insurance policies. I was also pleased with theresults and the way the 10 different policies were linked. Thanks, Harmony.

Coralee H., customer since 2020

When we call we get a real person right away. They are helpful and knowledgeable and always seem glad toanswer all our questions, especially Sherri. We are happy with their service and glad to support a local business.

Customer since 2009

When I call to take care of my insurance, like change vehicles, my agent gal makes sure it’s done rightaway and has been a great help.

Customer since 2009

Nicky is always helpful by promptly addressing my questions and needs with knowledge andprofessionalism.

Shilo A., customer since 2020

Harmony went above and beyond to make sure I was taken care of with the best insurance plan for me! Thankyou so much for your help!

Riley M., customer since 2020

I have had a great experience, with the help from Scott, we were able to find the right insurance for bothmy Truck and motorcycle at an affordable rate. also saving some money in the process which is important now more thanever! awesome service hands down.

Customer since 2016

Besides Making it simple and convenient, Our contact, Sherri Bitterman is very personable and extremelyhelpful. We trust her!

Ron B., customer since 2015

Scott Richards insurance has been so helpful. Tundra problem taken care of saved thousands. Helped getus Tsunami insurance. Sherri Bitterman is the best!!!

Gail B., customer since 2016

You got done in 2 days what other agents didn\'t get done in over a month. Also, you got us the bestpricing

Don M., customer since 2020

Very helpful and respectful .

Customer since 2009

thorough and quick.gary lohman

Gary L., customer since 2020

Very quick and effective - recommended a good insurance plan for our boat. They are obviously welleducated on boat insurance options.

Customer since 2020

Cletha and Nichol (actually everyone there) have been exceptionally helpful when I have had questions orsituations to address.

Jan M., customer since 2009

It\'s all good!

Customer since 2009

Great, prompt service from well trained staff.

Customer since 1997

Great about shopping for right policy to fit needs and wallet! treat people like people not policy! Veryhappy working with Sherri and Nicole!

Customer since 1996

I am most impressed by everyone\'s willingness to help and how available the entire staff makes themselveswhen I need to communicate.

William B., customer since 2018

For 26 years you have given us perfect service: all the information to decide which coverage is needed,and at the best prices. Quick help when needed, always polite and pleasant phone and in person service. Never a problemin these 26 years!!!

Terry K., customer since 2001

always trying to help get me the best coverage at the best price and responding quickly to all myquestions

Customer since 2009

When we asked you to shop around you. Also appreciate the quick response time.

Customer since 2015

Several things, your knowledge about your product is primary. Secondly your are very easy to work with.Responses are timely, friendly and courteous, good job!

James P., customer since 2018

Great customer service. Nicole is on top of it!

Darrel B., customer since 2020

Joan is awesome, explains everything very thoroughly. She must keep great notes because when I\'ve called& she isn\'t available, someone else in the office has been able to help me.

Chalon C., customer since 2019

Cletha and Scot Bring small town friendliness and personal service to the insurance business.

Linwood W., customer since 2015

We appreciated the fact that you were pro-active when it came to advising us and were always availablewhen we called.

J C., customer since 2013

Harmony provided prompt, informative, and attentive service. Good experience all around.

Justin D., customer since 2020

Our boat purchase has been very slow and very complicated, but the one sure thing in this whole processwas the EXCELLENT A+ service and attention provided by Scot Buchanan. He is a wonderful person to have on yourteam! WITH SINCERE GRATITUDE Melanie and Jonathan

Customer since 2020

I was in contact with another agency. They tried for 3 weeks to find a program that was a fit for myneeds. They couldn\'t find one, so I called Joan at Scott Richard\'s. In a week I had my insurance at an affordableprice.

Patrick L., customer since 2020

Listened to exactly what I needed. Communicated promptly. Controlled my cost even though it probablymeant a lower commission Paperwork done accurately and in a timely manner

Customer since 2020

Scot was very knowledgeable about our needs and requirements. We were guided, but not pushed. Scot wasvery responsive and kept us informed during the process. We are very happy to recommend Scot.

James B., customer since 2020

Sherri contacted me immediately when I requested a quote and answered all my questions promptly. Shehandled transferring my insurance from CA to WA without any issues.

Customer since 2020

Personable and very knowledgeable service. I felt confident about the advice.

Customer since 2020

Very pleased with the support I have always received. Thank you, Sheri.

Richard D., customer since 2001

Harmony was helpful and educating. She made the process simple

Chris L., customer since 2020

Prompt friendly service, quick call backs/email replies, they recognize us when we call or stop by.

Customer since 2014

From day one I\'ve been treated like a friend. Everyone has gone above and beyond my expectations.

Customer since 2009

Your response to our insurance needs were very timely and appropriate. Thank you for your effective andknowledgeable action on our behalf

Artha D., customer since 2020

Fifteen years of reliable, no hassle insurance. Paid all claims with no problems and that’s what we payfor. 100% satisfied.

Art R., customer since 2013

The staff is awesome and very focused on customer and client relationships. I appreciate the work they doto always position me with the best coverage for my circumstances.

Christopher H., customer since 2016

When our insurance carrier decided to get out of the boat insurance business Scot went above and beyond tofind a new carrier that met our unique needs.

Richard F., customer since 2015

You are local and always available if we need you guys!! It is very comforting to know just who I amtalking with and that you care!

Daniel R., customer since 2018

Very prompt responses. Very informative and kind over the phone. Always answering any questions withoutmaking me feel like I should know the answer.

Michelle R., customer since 2014

Scot, We appreciated the obvious care for the new boat owners - us - your responsive, promptcommunications. thanks

David R., customer since 2009

Scot was great to work with. He was direct and efficient and quickly responded to questions.

Courtney P., customer since 2020

Very helpful finding the right policy for my boat and intended use. Very responsive to questions andrequested changes

Ray M., customer since 2019

Ease was the key. Scot was easy to work with.

Robert K., customer since 2020

We had a unique need, you were able to provide the solution.

Customer since 2020

good communication from Joan, thank you.

Customer since 2019

When I have changes or questions about any of my policies I just make one call, someone knowledgeablealways answers and takes care of it immediately. It could not be easier.

Guy M., customer since 2011

The customer service and help was great. Cletha helped me through the things that I needed. Thanks

Customer since 2020

Provided several options for an older boat

Customer since 2020

Nicole was very helpful and responsive to our marine insurance questions. She helped us find anunderwriter able to meet our needs.

Customer since 2020

Joan was excellent! She was very professional and helped us get business insurance quickly. She was veryhelpful in guiding us through the process as new business owners.

Michael, customer since 2020

Nicole and other staff were available to respond to inquiries and followup.

Customer since 2020

We LOVE Scott Richards Insurance and especially our agent, Joan. She is so knowledgeable, kind, helpfuland overall just THE BEST. We have never had someone who looks out for us like she does. She listens and guides us andis very proactive. She is always ahead of schedule. We greatly appreciate Scott Richards and their best employee Joan!

Brent B., customer since 2019

Several years ago, my boat was injured when another boat hit our transom while we were tied up at thedock. As I recall, the reverse gear on the other boat failed so they couldn\'t stop. You had good strategic advice andassistance working with the parent insurance company to get the repair covered.

Customer since 2012

Im a new costumer and from day one you went out of your way to help me secure insurance on my boat and Ithank you for that.

Joshua K., customer since 2020

The bond and insurance were processed in a very short time, and even with the later added LLC , whichgummed up the works. The folks at Scott Richards made things as quick and painless as possible.

Robin, customer since 2020

Very easy to work with and knowledge of marine environment is great.

Customer since 2020

I appreciated the thorough manner in which information was provided to me and the timely response to myquestions. I felt confident that I was purchasing excellent coverage for a very good price.

Customer since 2020

Nicole was super responsive, professional and recommended policy limits to us to properly protect us whichno one in the past had taken the time to do that. We greatly appreciate her.

Jordan C., customer since 2020

Quick and easy

Customer since 2020

Scott Buchanan always helpful and give prompt response. Five start service. Highly recommended toanyone.

Patrick T., customer since 2019

Always attentive to my needs and the needs of my business.

Thad, customer since 2019

Cletha was very helpful to me as I was exploring what type of insurance I needed. She was friendly andprovided a tremendous amount of useful information for my decision making. Thank you. Andrea Insley

Andrea, customer since 2020

Always there for us when we have questions or need help. :)

Customer since 2009

Nicole is great to deal with - very pleasant and responsive.

Customer since 2019

Handled policy changes quickly and efficiently.

Robert B., customer since 2019

Scott Insurance provided me with the personal attention necessary to assure me that i had purchased thecoverage I wanted and needed at a reasonable price.

Thomas C., customer since 2020

Follow up when we have questions..

Gary P., customer since 2018

Thanks for knowing your products and providers and getting me coverage in a timely manner at a reasonableprice.

Jeff G., customer since 2018

Scot was very quick to get all the paper work taken care of. He was also very friendly and personable. Iwould recommend Anacortes Marine Insurance to all my friends.

Aaron A., customer since 2020

Two major things, you have been patient with us during trying times (family matters) and also sending outbilling reminders thank you.

Customer since 2012

Scot was quick to respond, solved our problems and got us a great rate quickly.

Customer since 2020

Our current insurance agent could not get insurance for our motor yacht (there was a unique condition thatneeded to be met) and SCOT BUCHANAN stepped in and got a policy for us in less than 24 hours. The marina accepted ourmotor yacht. Scot saved the day!

James H., customer since 2020

Good communications and thorough explanations.

Customer since 2020

Your advice on best coverage for my circumstances, quick, easy and personalized. Thanks, Linda

Customer since 2012

Scot Buchanan stepped up and aided us in getting insurance coverage on our 35 year old steel trawler afterour existing insurance ended. He was remarkably responsive and took the initiative to find us coverage using his broadrange of industry contacts.

John O., customer since 2020

Scott always communicates effectively and in a friendly manner whenever we need help.

Barney B., customer since 2018

We are always well taken care of at Scott Richards. Thanks Nicole! You are the best!

James M., customer since 2018

You explained aspects of marine insurance two other "expert" agents did not. I like also to deallocally

John V., customer since 2020

Prompt response/good pricing/good payment options.

Customer since 2018

I felt secure that I could trust her when Sherrie gave me insurance quotes for both car and home. I gotbetter coverage for less than my previous insurer.

Sally P., customer since 2019

Harmony was able to put together a Safeco package that was similar to our current coverage\'s. Thisallowed us to compare apples to apples in terms of dollars for coverage. We also got bids from other agents. Once wediscovered that Scott Richards was the best choice in terms of price per coverage, Harmony helped us tweak our coverageto get the best bang for the buck. We asked a lot of questions, Harmony was patient and forthcoming and she helped usfinalize our insurance needs. We are looking forward to a long relationship with Scott Richards. .We are very pleased.

Customer since 2020

Knowledgeable agent presented good options leading to affordable coverage tailored to meet my needs.

Philip M., customer since 2019

We had an insurance issue with our boat that was difficult to get covered that, among other issues, alsorequired a bridge policy. Scot handled the requirement in a competent and timely manor, keeping us updated with hisprogress. Scot was easy to work with, and I would strongly recommend him to any boat owner needing insurance. Grantand Kathy Cooper

Grant C., customer since 2019

Service has been great.

Customer since 2019

While placing our policy we lost our second Son Mac, and you never left our side. Love you forever,Harry

Harry, customer since 2020

Just keep doing what you are doing!

George V., customer since 2004

Offered the coverage I was looking for at a good price. Thank you.

Michael B., customer since 2019

I have not had any but good experience with Scott Richard Insurance Company. They have been very helpfulwith questions and all ways returns any phone calls. I would recommend this insurance company to anyone.

Customer since 2013

We have worked with Nicole for years and we couldn’t be happier. She is responsive, intelligent andservice oriented. We highly recommend Nicole and refer her services often.

Troy S., customer since 2015

You Are always there to answer our questions. And you’re always there to respond to us whenever we have aneed. Thank you very much

Gale O., customer since 2011

I used to get my insurance online thinking it would give me the best value for insurance. Then I foundScott Richards Insurance and learned about the error of my ways. The prices are comparable to anything I had before andthey provide more value of being a local office with amazing people who work with you to find policies that fit yourneeds. A special shout out to Nicole who does an amazing job and is always a pleasure to see.

Customer since 2016

The great interaction and support of your staff make it so easy for me to make changes or adjust myinsurance needs. I can\'t say enough about Nicole for all my personal, home, auto insurance and now I have also workedwith Joan on my commercial marine insurance. It has always been such a pleasant experience.

Kent M., customer since 2017

we really appreciate the extra effort that went into finding Thomason Jones Company the best price for ourliability insurance. Thank you!

Rick, customer since 2020

Over the last 15 years you have always been proactive in all our insurance needs! Be it Personal orCommercial you have always stayed on top off the changing world of Insurance! Thanks Mike & Cheryl

Michael O., customer since 2009

Three plus years ago a Scott Richards\' insured person\'s boat, Jolly Good, broke its moorings during astorm and crashed into my five-week old boat. The owner told me to talk with your office. When I visited I was treatednot as an aggrieved party, but as a person in need. I was given good advice and guidance with the claim. I couldn\'thave asked for better treatment. As a person not insured by Scott Richards I was very impressed in that I was treated asone of their clients. Soon thereafter I insured my boat with Scott Richards and have been satisfied with the serviceever since. Also, and probably most important, Nicole Schmidt, has been helping me with my insurance needs for decadeswhile employed with Scott Richards and another local agency. She has always been professional, knowledgable, timely, andjust plain nice to work with. It\'s always comforting for me to know that Nicole is on the job looking out for myinsurance interests. In any interaction, whether business or pleasure, it comes down to trust in the people. I trustNicole and through her I trust Scott Richards Insurance.

Customer since 2017

I have recommended Scott Richards insurance to a lot of my friends and people that have asked aboutinsurance. I’ve had one homeowners claim in 14 years. It was a complicated insurance claim and Scott Richards insurancemade it very easy and everyone was very nice and helpful.

Customer since 2009

I have worked with Nicole for about four years now and she is very friendly, knowledgeable, and has helpedme considerably through the last few years.

Shirlie W., customer since 2013

Had startup issue with RightTrack. Was resolved quickly and accurately. Also great communication by agentthat kept me aware of status of my request.

Customer since 2018

Your firm is prompt, professional and always puts your customers first. I have been an insurance brokerfor over 40 years, and I recognize top firms when I see them.

Wesley B., customer since 2019

Great customer service and fair prices. And I always get my answers and needs taken care of in a timelymanner.

Dave, customer since 2018

Easy to work with and contact. Good at explaining the details. Our foundation uses the organization andcouldn\'t be happier with the results.

Customer since 2018

The team at Scott Richards Insurance always has our back. As we focus on how we can better our community,they continuously monitor the programs and events we produce to ensure we are properly insured!! Nothing is too small ortoo big for them to tackle! I am glad to know we are covered and am very pleased to work with them.

Jesica, customer since 2004

I like small town professional service. They call me if anything is going on with my policy. Whether it isa policy change. A late payment. A renewal. They are on it.

Customer since 2017

Sherri is always available for the customer and works to find the best policy and price that fits yourneeds.

Customer since 2016

SCOTT RICHARDS in Anacortes has a very nice and helpful staff. Nicole has answered all my questionsprofessionally and anytime I call. And is always happy to help. It is nice to have someone do all the research whentrying to shop for insurance that meets your personal budget. THANKS SCOTT RICHARDS

Customer since 2016

Answer questions promptly and clearly. Search out better/less expensive options for coverage. Pleasant todeal with.

Customer since 2009

After several years with Scott Richards Insurance I\'m still very pleased with the service. Following myretirement, I\'ve been traveling the country full time for a year and have even changed vehicles while on the road.Access to Nicole for questions and assistance with changes has always been easy regardless of the time zone anddistance. Great company to deal with and I highly recommend their services. - Captain Chuck Posey

Chuck P., customer since 2016

Scott Richards insurance is a great place to work with. Friendly staff who know how to help. Thank you forall the years you have been taking care of my insurance needs.

Leona R., customer since 2001

Scot is a great marine insurance asset to the boating community. He is incredibly personable,knowledgeable, and provides explanations of why the coverage process is the way it is. He\'ll steer you right.

Customer since 2016

Always Good Service.

Customer since 2010

Your group is always very ready to help when I\'ve dropped in to have something solved or taken care of.Thanks

Customer since 2001

We have been with Scott Richards for a very long time and have never been disappointed with doing businesswith them. They are very friendly and extremely helpful in every thing....

Customer since 2001

We have always felt that you Agency has had our best interest at heart. Response to our inquiries has beenprompt and concise. Our coverage with your Agency has been broad in scope, in that besides having Marine Coverage, wehave Home, multiple Vehicle, and Umbrella Liability coverage. It has been a pleasure to do business with Scott Richards,and Sherri Bitterman has been a pleasure to deal with over the passed twenty years.

Customer since 1998

Local, friendly, competent, service, for many years

Mike M., customer since 2000

They are always quick in responding to me needs!

Suzette, customer since 2006

Friendly staff offering a perfect assortment of practical insurance for your personal needs.

Customer since 2005

Your communications with us have always been clear, courteous and professional, and you always completetransactions in a timely manner. It is a pleasure to work with you.

Diana H., customer since 2011

timely and responsive service.

John S., customer since 2016

The service I have received over the years from Scott Richards and from my agent, Sherri Bitterman, hasbeen the greatest experience ever. Thank you for all your help thru the years.

Carol K., customer since 2009

You are the best!

Customer since 2012

Really great customer service as well as knowledge about insurance products.

Customer since 2007

Customer centric approach, which is greatly appreciated.

Customer since 2019

It’s customer service that stands out. As a foreigner insuring a boat has its challenges finding the rightfit and those rules from the underwriters can change at anytime. So far you have jumped that hurdle for us. So thank youfor making it easier.

Customer since 2018

It is the personal nature of the agent you are dealing with. In this case Sherri Bitterman has always beenoutstanding and Extremely helpful on all of our needs and very responsive. She goes extra mile to insure we have theright coverage and if we have a claim she is right there to help.

Customer since 2014

I like your customer service.

Customer since 2014

Scott Richard provides knowledgeable service from people who live in the same community.

Gustav M., customer since 2016

Anything I need is taken care of quickly and efficiently. The staff are friendly and helpful.

Linda L., customer since 2015

FeltI got a good quote with a good insurance company that will support us if we have any losses.

Michael M., customer since 2012

You always keep me up-to-date on my insurance coverage, and make things very easy for us, especially sincewe are out of the country. You always respond quickly to my questions, too! Thank you very much!

Howard R., customer since 2010

Your office is conveniently located and staff is always there. Nicole takes the time needed to help meunderstand what\'s going on and researching my accounts for new, better rates.

Candace M., customer since 2016

You know what I need, you get it done efficiently and get back to me promptly

Deborah I., customer since 2017

AMI helps me in keeping my chosen marinas informed on my insurance status without me having to ask. Likeclock work. Good job. Thank you

Bob L., customer since 2013

I like having a friendly neighborhood agent. I like being able to call or drop in with a question &have it answered. I love the annual datebooks too! when I call Sherri I feel like I am talking to a friend!

Meredith L., customer since 2011

It is always easy to get answers and/or changes without a lot of back and forth. They always work to getthe right coverage at the right price.

Joan K., customer since 2010

Very clear communication and availability of information were key factors in my excellent and professionalexperience.

Customer since 2019

Prompt service, professional advise and guidance.

Customer since 2011

I have been insured at Scott Richards since I got my drivers license, longer ago than I care to thinkabout. Same when we purchased our home . Have received friendly help at every stage of life . Children , grandchildrenalways a recommendation for the best way to meet our needs .Nothing like hometown service !

Ronald B., customer since 1997

Always available. When changing plans it is done promptly. Thank you

Carrie S., customer since 2009

Friendly service. Reasonable Prices. Nice to have these services in our town.

Customer since 2018

I trust Sherri Bitterman at Scott Richards Insurance to provide complete information, good customerservice and to look after my insurance needs.

Beverly H., customer since 2009

You\'ve always been responsive and helpful whenever we\'ve reached out. We feel like we have the best dealaround for both our marine rates and our vehicle rates. Very happy customers and we have certainly passed your contactinfo along when the opportunity has arisen!

Customer since 2018

You advised me how to handle the damage claim on my outboard motor and it all went well with no noticeableincrease in my premium the following renewal year thanks

Customer since 2013

Your comunication with me is always clear and timely. Thanks.

Customer since 2012

Very satisfied with their service and knowledge of the insurance world. They.respond quickly to questions..Thank you.Gary Lohman

Gary L., customer since 2016

I don\'t have any complaints, all good experiences with Scott Richards Insurance.

Customer since 2013

good explanations to us of how we are taking care of our assets

Family, customer since 2015

I can call and just know that these people will take care of my needs. They know me. I trust them with mypersonal and business insurance. Patrick Mooney

Patrick M., customer since 2003

Sherri has been a terrific agent for us. She helped us get the insurance for our boat right away. She andScott Richards have been great at maintaining our relationship.

Robert M., customer since 2015

Sherri is so helpful! I know that anytime I have questions or need changes to be made that she will bethere for me. Great customer service.

Customer since 2009

Sherri is always very professional and helpful. We appreciate having her for our Safeco agent.

Customer since 2004

I haven\'t had a need to file a claim. However, any questions I have had regarding our coverage has beenaddressed satisfactorily.

Customer since 2015

Scot and his office are quick to connect with me to provide awareness regarding past due payments. Scotalso worked hard to provide awareness of the vessel valuation process and supported my request to increase my declaredvalue. I know Scot has many customers, yet I feel a direct connection to him and an important customer. I recentlypromoted Scot to another charter company and highly encouraged them to connect with Scot about moving their business tohim.

Stephen F., customer since 2016

Working with you is effortless. We know when we need to respond and if we don’t hear from everything isgood. That is how I want my insurance agent to manage my affairs. Thank you.

Steph 5., customer since 2014

Scot provided excellent to service to me this past year. As I had a lot of major changes in my life . Scotguided me through them all to provide the best solution to my insurance needs. Thank You Scot

Don D., customer since 2017

We appreciate having a commercial and private insurance specialist at our disposal for Condominiuminsurance for owners units and for insurance for the complex. We especially value their being independent agents who cansearch for our best insurance needs. We have benefited from competitive and cost effective insurance for our complex,including earthquake and flood policies.

Nancy, customer since 2016

Always available and helpful when I call, very knowledgeable about the insurance business

Customer since 2009

You have always been prompt and helpful in answering all my questions. I feel confident that you havefound the best insurance available to meet my needs. I appreciate the wonderful service!

Edith B., customer since 2014

We relocated from Minnesota to Washington. I had worked with the same insurance company for 20+years. Itwas a concern if I would find a quality company’s and insurance agent. Since the first day I walked into Sherri’s officeshe was incredibly friendly, & helpful. Not having an appointment, she dropped everything and talked with me. She’sone of those people whom you feel you have known for a lifetime after just meeting her. It is going on 5 years workingwith her and she is always efficient, timely and delightful to work with. She goes above and beyond! She’s good foradvice and weighing out all the options to get the right plan that works best. Thank you for the wonderful service andoutstanding performance.

Customer since 2015

The agents in the office always try to answer any questions I may have regarding my insurance.

Customer since 2015

Nichole at Scott Richards in Anacortes Washington is staying on top of the claims involved to get my homerepaired. She also noticed when my auto insurance went up, and stayed with it until it was back down where it shouldbe.

Gidget B., customer since 2014

I\'ve always received great service from Scott Richards Insurance.

Customer since 2009

I appreciate knowing that my questions and requests will be answered and handled quickly.

Brent R., customer since 2013

Customer service was always excellent. Prompt, courteous and willing to help in any way possible.

Customer since 2012

The folks at Scott Richards are easy to work with and always ready to give their time and best effort toprovide excellent customer service. I highly recommend them! Thanks Scott Richards

Lawrence F., customer since 2009

Thank you for being our business partner. We appreciate you. Always offering service with a smile. Alwaysprofessional and knowledgeable. To our mutual continued success!

Dad\'s, customer since 2013

The annual cost has stayed pretty much in the same cost. The new renewal for 2020 went up \$1.96, which isnot too much.

Customer since 2009

At a time when I was very new to boating, you helped me feel comfortable with the process of gettinginsurance.

Customer since 2018

For others who run a busy business, it is very reassuring to know that everyone at Scott Richards iswatching over my business and personal insurance needs. Thank you!!

Cap, customer since 2015

When we had an issue with what the Port, everyone went into action to try and rectify it.

David M., customer since 2010

SHERRI IS GREAT TO WORK WITH, I WOULD CERTAINLY REFER HER TO OTHER PEOPLE THAT NEED INSURANCE.

Troy K., customer since 2018

Personalized service, quick response to various questions, delightful personalities on the other end ofthe phone or email.

Customer since 2002

Sherri, Nicole and Scott very friendly, professional and knowledgeable. Scott went the extra mile inhelping us with boat insurance, Sherri with affordable insurance for our rentals. Top notch team!

Lawrence I., customer since 2018

...I feel like you folks have my back! You meet all my insurance needs. Sherri Bitterman has been veryattentive, working with me through the years to ensure I am fully covered.

Jan L., customer since 2006

You have answered our concerns about various types of insurance policies, and have been quick to respond.

Customer since 2017

Your agency helped me transition from a long term relationship with my prior agent to your agency when Imoved to Anacortes.

Gary K., customer since 2017

You follow through to find the answers to our questions.

Customer since 2002

always friendly and professional service from a good location with easy parking.

Michael K., customer since 1997

Always willing to help and answer questions!

Ryann L., customer since 2013

Always nice people on the other end of the phone. Very friendly and great service. Been with you for 20years. Starting our 21st. Thanks!

Northwest, customer since 2009

Good job guys, always will to help A big like !!!

Customer since 2019

Really nice to work with a broker that goes the extra mile to research and find a better deal for theirclients! ! ! !

Charles, customer since 2017

Very helpful and incredibly kind through the process. Thank you so much!

Courtnie W., customer since 2019

Customer service is excellent. If I have a question, it is always answered in a timely manner!

James H., customer since 2009

You have always been able to provide friendly and knowledgeable services.

Geoff B., customer since 2018

You have given us superb service for 25 years and always perfectly done. Always exactly correct andapropos. Never any worries on our part and we hope we have not caused you any!!

Terry K., customer since 2001

Nicole provided timely quotes and advice while I was in purchase stage of buying my boat. Then ScotBuchanan was very efficient and user friendly at time of purchase and shortly thereafter, getting insurance certs andappropriate documentation to me AND the marina, including talking with marina personnel about details. My Boise agentRon Hoppins jumped in and got boat specifically included in my Safeco Umbrella Policy. Thanks to all!

Customer since 2019

Sherri Bitterman is the most knowledgeable and helpful agent I\'ve ever worked with. She understands ourneeds even better than we do, and is a pleasure to work with as well.

Customer since 2019

Most recently, per my request, Scot did a review of my policy shopped to find me a lower rate, explainedmy options and advised me of his recommendations of what was in my best interest. Honest, dependable, knowledgeable andprofessional, Scot Buchanan and Scott Richards Insurance set a standard of customer service excellence that everyoneshould strive for but few will ever reach. They are, simply, "The Best of The Best."

John F., customer since 2013

Personalized and caring service from a local who knows my boat and name. Mutual interest in a long termrelationship.

Linwood W., customer since 2015

You’re great to deal with. Easy to trust you with our needs.

Customer since 2008

Great service and very fast response. Scott and his team stayed on top of everything and made the processsmooth. I would recommend them as your team to deal with.

Bob T., customer since 2019

I like be that Scott always reviews my policies in detail and recommends changes as necesssry.

Kelly C., customer since 2013

Cletha has been super-efficient and helpful in understanding our insurance needs and finding appropriatecoverage at reasonable cost. I would highly recommend her for your commercial insurance needs.

Customer since 2019

Sherri at Scott Richard’s had always been helpful to our family in meeting our insurance needs. She isproactive in recommending the right coverage and keeping our premiums as low as possible.

Customer since 2018

Nicole Schmidt is ultra responsive in answering questions and resolving issues on a same day basis. She isexcellent as a agent

Customer since 2016

Everything worked - especially the advice on perils covered by the Red Shield Marine policy

Customer since 2013

Exceptional service and has always supported me with any insurance issues.

Richard D., customer since 2001

Our claim was handled quickly and our agent at Scott Richards was courteous and professional as well asthe Safeco agent. It was a relief after the disappointment of having my bicycle stolen from our garage. I would highlyrecommend Scott Richards Insurance as well as Safeco.

Customer since 2018

Nicole has always been helpful and responsive to questions and requests for coverage. I have nosuggestions for improvement as all interactions have been great.

Customer since 2017

Nicole is always willing to help us with any questions or issues. We so enjoy working with her.

Ronald F., customer since 2015

So friendly and knowledgeable. Made choosing insurance easy!

Marlene B., customer since 2016

I appreciate how you went through the policy in detail with me. Very friendly service.

Michael L., customer since 2019

The staff, especially, Sherrie is always friendly and ready to assist with any need or question.

Customer since 2009

Finding us the best deals for car insurance for our teenage boys! Nicole has been a huge help whenever weneeded anything!

Joe G., customer since 2012

Always alert to our needs. You keep costs down when you can & suggest improvements when necessary. Also - FRIENDLY!! That’s a big deal these days!

Customer since 2009

Trustworthy is the word I would use to describe Scott Richards staff. I have ultimate confidence that Ihave the insurance that I need. The other word I would use is ease of service and accessibility. Staff has always beenthere available to share their expertise and make my premium payments simple. Thanks so much to Sherri and the wholestaff!

John D., customer since 2009

Personnel service. Your staff makes me feel like they drop everything to help. They have always gone aboveand beyond.

Customer since 2009

You took the time to make sure that I got a product that fit my need. First, with an older boat and thenwith my newer boat.

Customer since 2013

Sherri and Cletha have taken great care of me and have helped me immensely in becoming a more responsiblebusinessperson (I was pretty green when I found you guys). When my friend Chris Holbert needed an agent, I sent himstraight to you. Keep up the good work. We need you!

Eric F., customer since 2014

The entire office staff was helpful and able to quickly place coverage for me.

Kevin K., customer since 2019

Sherri found the right coverage for my changing needs. I highly recommend her as an agent.

Customer since 2018

You guys always find a way to say \'Yes". Very comforting to know when things are not going right.Boating has risks and it\'s great to have great partners!

Art R., customer since 2013

You always meet my needs cheerfully and effectively and quickly. Thank you!

Customer since 2014

Personalized service from Sherri B. was exactly what I needed to switch my insurance of 20 years to youguys. Thanks!

Luke R., customer since 2019

Mr. Buchanan was very proficient in navigating us through this inconvenient claim! His communicationskills are excellent and he is forthright in his information.

Charles B., customer since 2009

You are very invested in your clients and treat us like we are important to you.

Customer since 2008

I like the way you treat us when we stop in. Very helpful and friendly.

Stephen B., customer since 2016

Sherri is good at what she does, but also kind, patient and follows up so that we are covered for our bestinterest. Best insurance agent I\'ve ever worked with!

Sean G., customer since 2014

You\'re completely reachable, our business is smallish potatoes, and yet you still do your homework on ourunusual requests. What\'s not to like? Many thanks. Neal

Neal H., customer since 2015

Great service. Found the best policy for my boat. Tom B.

Customer since 2019

Sherri was great to work with, got coverage for my home the same day I talked to her. Highly recommendthis company. Cheryl

Cheryl H., customer since 2019

I needed to re-instate my contractor license quickly and Cletha at Scott Richards had it done in onevisit...a quick visit.

Customer since 2009

Took the time to explain options, was not rushed, fully answered questions.

Customer since 2016

You guys are always on your A-game! It’s wonderful to know that someone’s looking out for your bestinterest, especially when it comes to insurance where you don’t usually see that.

Tim N., customer since 2015

Scot was able to find excellent coverage for an older boat. Other insurance agencies were not able to donearly as well.

Customer since 2019

You all are easy to work with and with your input and knowledge I have the insurance I need and no moreand the price is right.

Customer since 2019

Always there to help whatever the issue is- not a computer answering the phone

Guy M., customer since 2011

Very informative personable friendly wonderful people.

Customer since 2019

Took time chat a minute!

Customer since 2018

I requested a quote on my boat insurance from Scot. He had to do a bit of research since I am new toboating and some of the insurance companies were reluctant to give me a policy. He kept in communication with me everystep of the way and handled everything in a expedient and professional manner. I would highly recommend him.

Robert B., customer since 2019

Great service and teamwork and follow up. Coming through when it matters most and at a competitiveprice. Thank you!

Eric M., customer since 2019

Scott was not available so Joan took my call. I was having trouble paying my premium on line so Joan, nomatter what she was doing when I called, jumped right in and help me make the payment so there would not be a break inour coverage. Took about three minutes, then she followed up with an e-mail receipt for the payment. All completed in avery courteous and professional manner. Thank you Joan. Don Hogue

Customer since 2017

Response to my request for a quote was the quickest response of all providers. Cost of coverage was alsothe most reasonable. Agent was very professional and friendly as well!

Customer since 2019

The prompt and friendly service. They really know their products and make dealing with insurance a nobrainer.

Mark G., customer since 2018

Sherri at Scott Richards insurance, has always been a savior when it come to my business and my personalinsurance. She answers any questions I have in a timely manner and is a asset to me and my business.

Richard B., customer since 2018

Sheri is very nice to work with!

Dave O., customer since 2016

You paid attention to our needs

John H., customer since 2018

It was a trying time with many last minute requests made by our lender. Thank you for your immediateresponse and seeing us through this- with a sense of humor.

Customer since 2018

Nicole was extremely helpful and very patient in working through our unique insurance situation. She foundus a rate that our current company could not come close to matching. Thanks for your help!

Customer since 2019

You always informative. I like the reminders that has really helped.

Customer since 2012

Promptly and professionally addressed my insurance needs

Customer since 2019

Knowledge of boats

Ken B., customer since 2019

Hello Nicole, I was very pleased that you followed up with me after our conversation last year. And, Igreatly appreciate your expertise and professionalism when it came to Marine Insurance. Thank you!!

Mark L., customer since 2019

Great communication, all my questions were answered in detail. We also got a great deal on all items wehad insured.

George V., customer since 2019

Your office worked insanely hard to find us qualifying boat insurance in a very difficult situation. Wesincerely appreciate every conversation and email we had with you during this process. It was obvious your office isprofessional and we are very happy with the service you gave us.

Robert Y., customer since 2019

Sherri explained how I could receive a discount by using the right track device and adding umbrellacoverage. Thanks Sherri.

Hallie A., customer since 2017

I felt welcome instead of bewildered! I was informed of my insurance choices and felt confident with thefinal decision, thanks to Sherri\'s calm, cheery demeanor.

Sally P., customer since 2019

Fast and knowledgeable!

Customer since 2019

Responsive and friendly.

Justin S., customer since 2017

Took care of me as soon as I walked thru the door. Very helpful.

Customer since 2018

Scott Richard\'s Insurance is dependable with an awesome staff to assist you with the right decision foryour personal needs...I\'m very assured with this insurance company..

Lonna J., customer since 2018

I highly recommend Scott Richards insurance. They are efficient, knowledgeable and downright nice people.I appreciate all their valuable help to me over the years for all my home and car insurance needs.

Gale W., customer since 2012

Cletha was friendly, informed, and professional. She helped everything move along quickly and was able tofind me a competitive rate.

Taylor, customer since 2019

You helped us in an emergency by securing a replacement insurance policy for our boat within 24 hours.Your prompt follow-up to our calls and attention to the paperwork helped to made this an effortlesstransaction. Grant and Kathy Cooper

Grant C., customer since 2019

Scott Richards Insurance has helped us immensely; we live overseas and need a company that is flexible,reliable, and responsive. We have worked with them since 2010 and never had a complaint. We always appreciate theirfriendly approach and their integrity. Thank you!

Christopher W., customer since 2011

We have used Scott Richards for all of our insurance needs for about 20 years. Their service isoutstanding, they are prompt, accurate, and friendly. I find the entire staff of Scott Richards to be professional andknowledgeable. We will continue to use them with confidence.

Warren A., customer since 2009

I can always trust that Scott Richards/Anacortes Marine Insurance will help me choose the right insurancecoverage for my needs.

Customer since 2014

The search to find the best deal. Important! And also the quick response. Appreciate

Customer since 2019

Pleasant interaction, questions answered, and we received the policy we desired. We enjoyed working withNicole!

Customer since 2019

Just keep doing what you all are doing.

George V., customer since 2004

Everything is easy and get the feeling that my individual needs are taken care of!

Customer since 2019

Courteous, friendly service as soon as you walk through the door.

George V., customer since 2004

It has been a pleasure working with Scot and the team at Scott Richards Insurance. They are prompt andvery thorough with their coverages. We have multiple accounts and they make it easy to navigate the process. SteveBeitler Skagit Speedway

Jon H., customer since 2012

We\'ve had our boat, Swept Away with the Scott Richards group for, at least, the past 15 years and havealways found them professional and courteous.

Clifford S., customer since 2012

Service was great, your knowledge saved me money, thanks.

Customer since 2018

Quick turnaround. Familiarity with state DNR requirements. thank you!

Customer since 2018

You worked with us to find a competitively priced policy and local service.

Mieke G., customer since 2018

Very responsive with great communication.

John G., customer since 2018

You gave us the personal touch and made us feel special. We discussed baking rhubarb pies, if my memory iscorrect. Also you researched all the insurances to give us the most cost effective package to cover all our needs. Inthis day and age of automated replies, it is refreshing to receive great customer service!!!!

David A., customer since 2018

Sherri is totally professional, knowledgeable and competent in the insurance ins-and-outs. How lucky forme that I should just wander in ... and fall into such good arms!

Customer since 2018

I HAVE ALWAYS RECIEVED GREAT SERVICE. Sherri has been quick to respond to my insurance needs.

Customer since 2009

The service provided was informed, speedy and interactive. I could not have asked for a better customerservice response.

Rebecca K., customer since 2018

I have been with Scott Richards insurance for 13 years. I\'ve had one claim for water damage, and theclaim went smoothly even with some kinks due to a divorce paper work situation. everyone at Scott Richards is alwaysnice and friendly. I enjoy working with them.

Customer since 2009

I am a United States Post Office mail carrier and I had several insurance agencies on my mail route. I wascurrently very unhappy with my current insurance carrier, so I decided after a couple of months to switch my insuranceplan to you, because you were very personable and helpful during my daily mail delivery. I have already recommended youto a friend!

Kathleen W., customer since 2018

Provided good boat insurance with competitive resources/pricing.

Herm B., customer since 2018

You handled finding insurance for me when I bought my boat which was a tremendous help. All with nohassles or any problems whatsoever.

Customer since 2018

Your Personnel is always there to help. They are friendly and knowledgeable. By chance they don’t know theanswer, they will look it up and get back to you with the answer. I was very grateful to have them when I had a housefire. They were there even with emotional support. I have had my insurance with them for over 20 years. Wouldn’t useanyone else.

Customer since 1999

They were so helpful when I moved up to Anacortes.

Glenn D., customer since 2018

Scott Richards staff has always been “JOHNNY ON THE SPOT” when it comes to solving any problem! Sherrialways goes the extra Mile with her quick action and communication skills! She is an asset to Scott Richards Insurance.

Michael O., customer since 2009

Great communication with team at your office as well as comprehensive knowledge of policy holders needs

Russell W., customer since 2019

The willingness and ability to make the environment a friendly one and not just a business clientrelationship. Also, the willingness to ask questions and not just assume.

John Y., customer since 2016

Scot and Sherri always take great care of our needs.

Robert W., customer since 2017

Sherri and Nikki are always friendly and helpful. They return calls quickly and know their stuff.

Sara W., customer since 2015

Just having someone explain things in layman terms so I can understand them and easy to get a hold of youto have things taken care of.

Customer since 1996

Agent is responsive to questions and offers options to suit the coverage needed.

Customer since 2013

Highly competing pricing, half of my other option Rapid and very professional responses andcommunication Extremely pleasant to deal with As an insurance broker for over 40 years, your firm is the best I’vecome across, ever.

Wesley B., customer since 2019

Nicole compared companies to save me the trouble of getting the best deal possible. I welcomed her helpwith this aspect of my home purchase.

Veronica N., customer since 2019

They have been proactive and that is important in my hectic life. Friendly , eagerly going the extra mileand very competent make them invaluable to me.

Jan, customer since 2017

Great company always in top of my account. They are extremely easy to work with.

Customer since 2017

Quick, professional communication. More than competitive prices.

Customer since 2017

Scott and company has treated us very very well.

Reed H., customer since 2012

It is important to ensure our organization is fully covered for liability. We not only manage and own agood portion of our building, we run very large festivals with many moving parts. It is reassuring to know that thestaff at Scott Richards has decades of experience and are continually asking us the right questions to make sure we areprotected.

Jesica, customer since 2004

If I have any questions, you are there. Your office staff are very prompt and professional and can takecare of any questions I might have.

Ronald V., customer since 2013

Great customer service and always gets things done asap

Jake, customer since 2017

Always helpful and accurate. They are there to answer the phone when I call and get right on the issue athand.

Customer since 2012

Knowledgeable, friendly and prompt service. while on my cruise I needed help and was answered right away,they took care of situation for me. thank you, thank you Pat C

Patrick C., customer since 2017

I needed insurance for my family\'s island beach house. You understood the challenges of ferry closuresand of doing home repairs there. Thank you plus the our coverage was replaced for a lower premium.

Customer since 2017

We have gone through many challenges and changes with our family; from young drivers starting to drive, toour home needs. Scott Richards has been our insurance for years. We have always recommended then highly. Very friendlyand fast with feedback when we call. A +

Customer since 2009

Friendly and professional assistance evaluating insurance options for my boat and car. Great service andfollow up assistance.

Customer since 2016

Sherri is always very friendly and so willing to help. I tell anyone interested in new coverage tocontract her.

Ashleigh H., customer since 2011

Always great customer service. One phone call or email and our insurance needs are taken care of.

David T., customer since 2009

I needed to increase my business liability coverage from 2M to 5M in order to obtain a work contract withMarathon Petroleum. My original insurance broker was unable to provide that level of coverage. Upon referral from PatBarrett at Barrett Financial to your office, the required policy was quoted and enacted within 24 hours and I have sincethen, received authorization to provide consulting services to Marathon Petroleum.

Cheryl, customer since 2019

Sherri Bitterman, our agent, has been great to work with. She takes care of our needs and always answersany questions we might have. We really feel that she cares about us and goes above and beyond. what an agent usuallydoes. She is the main reason we are insured by Scott Richards Insurance.

Customer since 2009

We are very happy with the service we have gotten with Scott Richards Insurance. Sherri Bitterman has beenour agent for many years, in both Washington and Arizona, and I always know she is doing her best to take care of us. Ihighly recommend their business!

Howard R., customer since 2010

Quick to answer questions and supportive when dealing with problems.

Bruce T., customer since 2008

Nicole was very helpful in finding the best coverage for my home and cars for a reasonable price.

Customer since 2009

Cletha and all of the Scott Richard folks have always been efficient, knowledgeable, and friendly.

Customer since 2016

Upon contacting Scott Richards office, I was met with a warm, personable and professional welcome bySherri. She spent many hours configuring a variety of insurances policies to ensure I received not only the bestcoverage but also the best price for all of my insurance needs. Always quick to respond to all of my follow-up inquiries& questions, it is very reassuring to know that the team at Scott Richards is on my side.

Anna C., customer since 2019

Sherri is amazing! She makes it so easy to update our information and make changes. If there is a betterpolicy available at time of renewal, Sherri automatically finds a better rate for us. I recommend Scott RichardsInsurance to everyone.

Customer since 2013

Nicole looked into all questions that I had about my policies, came up with the answers and efficientlycompleted the bill payment procedure required for each policy.

Customer since 2017

Sherri is the best insurance agent in the world. She takes an ugly product that no one wants to purchaseand tailors coverage to your needs without overselling coverage. I couldn\'t imagine buying insurance elsewhere.

David S., customer since 2007

We haven\'t had a claim but you have been helpful and easy to work with in getting our policy in force.Gary Smith

Customer since 2016

You all are very friendly, happy, positive, optimistic, professional, helpful and consistent in the wayyou have treated me...since the first time I met you and hired you.

Nichelle G., customer since 2007

Scott and his staff go above and beyond to make sure we have the best coverage at the best price foreverything they insure for us. We are more than satisfied by our continuing service we receive from them. They treat youlike family and check up on us on occasion to make sure we are properly insured....They\'re the BEST!!!! Brian andShannon Lloyd

Brian L., customer since 2012

Your agency has been highly responsive when we have had specific requests. We very much appreciate yourprofessionalism and great service. Thank you. Skagit County Master Gardener Foundation

Deborah, customer since 2009

Scott Richards Insurance provided options and pricing information that allowed me to select a policy forour Home Owner\'s Association that covered our needs at a much better rate than previous providers.

Customer since 2011

Response time was excellent from the first contact to receiving a proposal. The proposal received wasclear and precise. I was kept informed regularly throughout the process.

Roy P., customer since 2019

Sherri has always been great to work with. She is very quick to reply and has always helped find thesolutions we need. Sherri is knowledgable about the industry and the products that Scott Richards provides. It\'s been apleasure to work with Sherri over the past few years!

Customer since 2015

Sherri called a few months ago to say our premium was going down by 2400.00. I have never had an insurancecompany do this before. Thanks!

Stephanie C., customer since 2009

Sherri and the crew at Scott Richards Insurance have always gone above and beyond in handling my floodinsurance needs. They\'ve listened and helped with complicated adjustments through 3 separate mortgages.

Robert S., customer since 2009

Easy to get ahold of. Very frendly and professional staff. Prompt results

Wendolyn R., customer since 2002

People are knowledgeable and give good service. Search for the best insurance for your needs and not tryto get the insurance that is best for the company interests

Customer since 2016

Scott Richards and Sherri Bitterman have been our personal and condominium complex Insurance agents foryears. They have been instrumental in maintaining the quality and cost of insurance needs and responded with specialinsurance products when requested. We value the Scott Richards agency and its agents Steve and Dian Jahn.

Steaven J., customer since 2009

Our agent is very friendly and personable. Making sure we have the best coverage for my husband and I.Thanks Nicole for being the best!

Edward R., customer since 2016

People sell to people....and Sherri was super to deal with! We had lived out of state and so we didn’treally have any recommendations on anyone so the customer service is what sells for me and my husband!

Ross R., customer since 2017

I think I input the wrong rating on first attempt. It\'s a strong 10 absolutely happy with your service.

Don R., customer since 2015

Service from Nicole has been great, always follows up quickly with responses. Safeco insurance quicklysettled the only claim we have had.

Bernard R., customer since 2017

Our family loves Sherri at Scott Richards! She was awesome in finding all of our converge while we weremoving to Washington from out of state. She made it easy and seamless. She always took the time to answer all ourquestions and explain everything. Highly recommend!

Brian G., customer since 2016

Always available to discuss our insurance needs, looks for the best coverage at rates we want and is apart of the community.

Customer since 2015

Sherri was very helpful in researching all of our options with different companies to find the best fitfor our situation with home & auto insurance.

Dean M., customer since 2017

The office staff is always very helpful at deciphering the insurance jargon so that I can understand whatis really covered. They are also very quick to respond to any request. I love being able to phone up or walk in and getthe answers.

Erica P., customer since 2004

You are a small town company and you have been here since I can remember. The girls who answer the phoneare super helpful, professional and funny.

Customer since 2017

Prompt at answering questions, good rates, friendly

Customer since 2017

Scott Richards and Sherri Bitterman have always provided top-notch, personalized service - anticipatingour needs and upgrading our policies over the many years years that we have been with them. I highly recommend theircare and expertise.

Cynthia P., customer since 2009

Friendly and diligent service

Paul S., customer since 2017

You are there when needed.

Customer since 1997

I like that you\'re a local business, and I can simply stop by for whatever question I may have and youeither make the time then or I set up an appt. Everyone in the office is very easy to talk with and very friendly too.Thanks for helping us with our account!

Customer since 2001

Sherri has taken great care to make sure our coverage is appropriate to protect our assets. She is alwaysavailable to answer questions and research options.

Patricia D., customer since 2017

Had a claim on the truck year before last and it was a painless process and much appreciated theassistance!

Mike M., customer since 2000

Always great customer service from Sherri and Nicole over the years.

Customer since 2010

Answers to questions, policy additions, and policy changes are as easy as sending an email to a helpfulagent. This is very helpful as i work in a shared environment and it is not practical for me to make phone calls duringbusiness hours.

Customer since 2014

Scott Richards and crew have taken the time to become knowledgeable about boats and the intricacies ofmarine insurance so you get a specific quote tailored to your needs, not an add on quote from your home owners policy.

One, customer since 2001

Scot has always been very helpful and responsive as we’ve dealt with our unusual circumstances over theyears. We are very happy to have him on our team.

Timothy O., customer since 2012

Well informed personnel. Always helpful, always take time to resolve questions.

Customer since 2015

You are always helpful and economically favorable.

Customer since 2005

Sherri is awesome.

Customer since 2016

I am always appreciative that I can call Sheri or any office staff with my needs and they are handled. Idon\'t need to wait on hold, I get a real person who knows me and my family.

James N., customer since 2017

Excellent customer service and flexible To my random schedule

Timothy M., customer since 2009

When I call to change things or add things to my policy it is done right away and very pleased with thekindness of the person I worked with on the phone.

Customer since 2009

Friendly Service is number 1 for us. Understanding our needs and fullfilling them. Sherri you gave usthis!

Customer since 2018

I am confident that everyone in this office will do everything they can to make sure I am getting the bestdeals/prices for my situation. Every time I have had questions I feel that I am taken care of in a timely and efficientmanner. I am treated with the utmost importance and in a prompt manner to make sure anything and everything I could needis addressed. I am also consistently made aware of other coverage that I may need in the future and am aware of what Ican ask for in the future when the time comes. I could not ask for a better insurance company and look forward to a longrelationship.

Customer since 2015

Always had a great and quick response to any question or issue.

Customer since 2013

Nicole has always been very helpful, quick to respond and I’ve always been happy with the coverage.

Maggie M., customer since 2017

You have taken time to explain aspects of insurance when I had questions even when you were busy. Thankyou.

Customer since 2011

Your staff always makes it so easy for me and immediately takes care of any issues or requests I make.Warm, professional staff with a personal attention to detail makes doing business a pleasure at Scott Richards forme. Thanks, Kent Morrow

Kent M., customer since 2017

You were very helpful with helping us understand what kinds of insurance we needed as renters and forhouse construction. You provided us with comparisons and guidance and it was really appreciated.

Customer since 2016

From day one you seem to really listen to me. If you don\'t know the answer to my question you havealways come back to me quickly with the answer that you found. I\'ve really enjoyed working with Nicole.

Candace M., customer since 2016

It\'s great to deal local! Nicole & Scot are very helpful & easy to talk to. They are verypersonable and real and make sure you are getting the best service for the best price!

Customer since 2012

Your staff is there to talk to when I need help with something to do with my car or home... and they arefriendly and helpful.

Customer since 2000

I have had marine insurance, renters insurance and auto insurance through Scott Richards for well over adecade and have found all of the staff to always be friendly, approachable, knowledgeable, very accommodating to myneeds.

Lawrence B., customer since 2016

Catherine You (AMI) have sent insurance information to the marines\people that I have requested at amoments request when I move my boat to each location. AMI has kept my premium at a reasonable rate each year I\'ve beenwith you. Thanks

Bob L., customer since 2013

I like the local aspect. I enjoy being able to walk in the office to say HI! I think your rates areappropriately competitive & I feel like our lives( me & Bryce) are in good hands!

Meredith L., customer since 2011

Sherri Bitterman is so professional, courteous and always willing to check out what is best for me! Highlyrecommend her!

Customer since 2017

Cletha found the best fit for me for my business and my budget. She’s a pleasure to work with.

Customer since 2015

You’ve always taken care of any questions or needs that I had in a timely way. Very friendly andapproachable group in the office.

Customer since 2015

The customer service from the employees of Scott Richardson Ins always has been a good experience. I wouldlove to include especially Sheri Bitterman.

Customer since 2016

Answer my questions and explained details of insurance.

Customer since 2017

you make people feel like they are important to you.

Bud L., customer since 2018

Helped making sure I kept my insurance current

Customer since 2013

Always responds in a timely intelligent way. Caring, personable and patient, and she knows the Insurancebusiness.

Larry P., customer since 2011

At Scott Richards, Nicole specializes in Marine Insurance which is a distinct world. Because of this, theinsurance for your boat is more tailored to your craft. This helps to get the most appropriate coverage for yourneeds.

One, customer since 2001

Great service handling two very complex claims on homeowners policies.

Customer since 2015

Explained well and made recommendation that was helpful

Duane S., customer since 2018

The staff is so friendly and personable, I felt very comfortable there. The quote we receivedsignificantly reduced the amount of money we were paying for insurance. We are happy customers!

Customer since 2017

I\'ve been with Safeco since 1995, Scott Richards since 2000. It\'s so nice to have a local agent, that\'smore of a friend so you get the personal touch. Sherri has taken care of us, made sure our policy is up to snuff and isalways just a call away. I enjoy stopping in just to say hi or when I need questions answered I\'ve never had to waitfor a response. I love Scott Richards!!

Daniel H., customer since 2005

You guys do a great job! Any time I need a copy of a certificate or am seeking information, you respond ina timely manner. I appreciate having you folks in my corner as I continue to grow my business!

Chris H., customer since 2014

Scott was very helpful in filing a claim

Customer since 2015

I can trust Scott Richards Insurance, and Sherri Bitterman in particular, to always look after my bestinterest and provide excellent customer service.

Customer since 2009

We have found the folks at Scott RIchards to be very competent and effective at meeting our needs in allareas of personal insurance as well in those commercial and marine areas where we have coverage needs as well.

Customer since 2010

I like having a local agent with real people. Whenever I\'ve needed assistance, I\'ve received excellentcustomer service.

Customer since 2016

I would recommend: 1. Because Scott Richards is an independent agent 2. Local knowledge 3. BecauseSherri is always helpful

Customer since 2009

Sherri just takes care of my clients. New homeowners mostly, she finds the best plan and is great to workwith. I have my own insurance through her as well. Kristi Gabrielse Windermere Real Estate PS, I don\'t know whowrote the choices below, but I would never use a phase like "I don\'t care if you use my name" That is lazyunprofessional language. Replace it with "Yes, please share my remarks and attribute them to me by name." Just athought.

Kristi G., customer since 2014

The personalized service, along with the access to well-priced plans with complete coverage, isunbeatable. I feel like I can contact the office anytime and be treated with incredible respect and attention. We arethrilled to be renewing our policies through your company!

Brock G., customer since 2018

We love Sherri as she’s very knowledgeable and personable. We can trust her to help us make choices thatare best for us!

Customer since 2014

Great customer service and we use Scott Richards for our business and personal Insurance. The staffprovided great customer service. My agent is Sherri Bitterman and she always goes above and beyond returning my calls toquestions even on the weekends with a phone call or email!

Judy M., customer since 2017

Our home was burglarized several years ago and Sherri was immediately thete to help us with the claimsprocess. She has always been very helpful and caring. Great agent!

Customer since 2003

Nicole has been very helpful since we moved here from the Los Angeles area four years ago. She always putsour interests first & has done a great job managing our insurance needs!

Customer since 2017

We have been with Scott Richards insurance for over 45 years and have always had professional and personalservice. The staff goes way out of their way to make sure you receive the highest quality insurance for the least cost.We live out of the area currently but still utilize the agency for insurance. By the way Sherri, our agent is thebest!

Patty C., customer since 1996

Professional, courteous, proactive and timely in all interactions and correspondence. Cares for clientswith their best interest being the priority.

Customer since 2015

iT\'S THE FACT THAT I CAN CALL THEM ANYTIME. THEY ARE CLOSE AND THEY KNOW ME. ALSO THEY KNOW MY CONCERNSAND NEEDS. I REALLY LIKE THIS. PATRICK,

Patrick M., customer since 2003

Everyone is always so eager to be of help, I’m thankful for the endless support and help that this companyoffers. Great service, great customer support and such a genuine company.

Customer since 2006

Very impressed with the customer service provided by the people at Scott Richards Insurance.

Customer since 2011

Great set tans prices.

Robert M., customer since 2015

I really appreciated that after I had signed up with Anacortes Marine Insurance, Scott Buchanan realizedthat my boat might qualify for an endorsement from ACE that would improve coverage. He followed up with the underwriterand they agreed to add the attached endorsement for only \$18 per year.

Mike B., customer since 2015

Always helpful and willing to go the extra mile.

Jean C., customer since 2009

fast friendly service

Todd B., customer since 2015

Having worked i n the insurance area for most of my life, I find this office one of the best. They knowenough to get a proper answer to any unknown question rather than give you an inadequate one.

Customer since 2002

Our experience with Scott Richards Insurance has been wonderful. Nicole has always been very responsive inregards to our needs and questions. Quick solutions for our insurance requirements has made our life easy.

Kenneth G., customer since 2015

We seek: Local Services ; Independent Agents ; Agents who listen and then do their best to seek supplierswho can meet the request. In particular, we feel you did a great job is securing our main Insurance coverage at a veryreasonable rate, and secured our additional Earthquake/Flood Insurance at an affordable rate. Steve Jahn - Treasurer-Cove at Fidalgo Bay HOA

Nancy, customer since 2016

I truly appreciate the continued open line of communication and hard work done to make certain that thebest policies and customer service are provided. It has been a pleasure to continue working with Scott RichardsInsurance, and I look forward to the small chats I have with Sherri Bitterman as she continues to service our account.

Amanda C., customer since 2017

They always help!

Customer since 2016

You are always available, knowledgeable, and helpful. I feel like Scott Richards has my best interest atheart.

Classic, customer since 2015

Good customer service.

Peter B., customer since 2013

I appreciate that I never have to wonder what insurance is best for me - the folks at Scott Richards takecare of all the research and find the right policies for my needs. Thanks for everything!

Edith B., customer since 2014

Sherri is the best! She is always on top of rates making sure we get the best we can. If there are anychanges, increases or decreases, she lets us know right away which is awesome!

Rebecca T., customer since 2014

Your service, friendliness, attention to me and my smart needs, and care to get me the best coveragepossible. Most of these positive traits came through Mrs. Bitterman. She is fantastic.

Ron B., customer since 2015

You made getting insurance easy and stress free. Thanks!

Customer since 2015

You were able to help me with my mom\'s house in San Diego without making a ton of work for me

Customer since 2017

Your staff is always friendly and ready to help. I can’t think of anything that you could improve. Well,you could lower my premiums

Customer since 2017

Scot anticipated my insurance requirements, found the proper insurer and subsequently when I had a claimhandled it professionally and successfully. Scot went the extra mile! Highly recommend his services.

Customer since 2014

Always friendly.

Gregg A., customer since 2014

I\'ve always received great service from SRI!

Duncan, customer since 2009

When I started my handyman business, the specialists at Scott Richards were very very helpful andknowledgeable in setting me up with what was required as per the states specifications. This was a big step for me.Cletha Sala, who specializes in this area was absolutely awesome and accessible throughout the entire process. A bigthank you to Cletha and all of the other great folks at Scott Richards Insurance.

Lawrence F., customer since 2009

Great personal service always!

Customer since 2009

I appreciate your staff!! From the front desk back, they went out of their way to help me even when thefault was mine. I hope you each have a Merry Christmas! Take care, Glen Frachiseur

Glen F., customer since 2018

Reasonable rates and wonderful customer service.

Brent R., customer since 2013

Excellent customer service - rapid responses to my questions, friendly staff and you offered a servicethat I was unable to get anywhere else! Thank you so much!

Customer since 2016

This is a First Class Insurance Company! We have never received this kind of service of helping us to findbetter ways of insuring or saving us money without lessening any coverage. We have not experienced this with any priorcompany. You just received a notice or if lucky...a call telling you your annual amount was due. This company\'semployees are also more than just courteous, they are actually friendly and very helpful on every call. I never had tocall back to remind them of getting an answer for us. They were back with answers very quickly. Use them withconfidence. I am sure you will only be thankful for what you get.

Jay H., customer since 2009

Best customer service. Enjoyed our long association. Sherry spends the time to get know her customers,makes you feel she has the time for you and gives you undivided attention.

Adrian F., customer since 2008

Great people to work with. Excellent customer service!!

Customer since 2012

In my opinion everyone I have worked with seems to be very trustworthy and helpful. Not to mentionextremely nice every time I come in to office or call on the phone. Thanks so much!

Customer since 2013

Sherri and Scott were helpful, knowledgeable and small-town friendly. Sherri found us better vehicle,umbrella and home insurance with higher coverage at a more affordable price than we were previously paying.

Lawrence I., customer since 2018

Sherri, in particular, you are always being proactive with my insurance issues and rates. I appreciate ita great deal. Always knowing you are looking out for my/our best interests gives me piece of mind and the time to pursueother important things.

Patrick B., customer since 2009

Having A single point of contact for our auto claim and the selling of a second home was very helpful

Jesse H., customer since 2009

My agent, Sherri, answers all my questions involving insurance. If she does not know the answer she willresearch the issue and get me a knowledge answer with opinions. In this way I can make a decision on my policy.

Customer since 2011

Always attentive to my needs. Very nice to work with.

Jesse V., customer since 2001

A human being who knows what they are talking about answers your phone & "we\'ll return your call"means just that.

Andrew D., customer since 2018

Your friendliness and helpfulness are most appreciated!

Anthony F., customer since 2014

The staff at Scott Richards insurance is always friendly and very helpful. We have never had any negativeresponses or feedback from them and we have been a client of Scott Richards for over 30 years.

Customer since 1998

Sherri and Scott are great to work with! Always polite and quick with getting back to my husband and I.You guys work hard to ensure we get the best rates to work with our situations and make us feel like part of thefamily!

Courtney L., customer since 2014

You set me up with decent insurance at a fair price, and anytime I need help you help me. What more couldI ask? Thanks!

Candace L., customer since 2009

Scott Richards Insurance personalizes Insurance. Because you personally invest in your clients needs itmakes a difference. I don’t work in this field so I have limited knowledge, but your TEAM takes the time to ensure Ihave all my questions asked and I’m properly insured. Therefore I’m comfortable and at ease that I have the best policyand I trust you with my assets should I need further assistance! Thanks Dana

Dana K., customer since 2009

You always answer your phone and assist me right away. A very personal experience.

Brian W., customer since 2009

Scott Richards has guided me through business insurance, house, vehicle and motor home insurance for 12years. My agent, Sherri Bitterman, makes it easy to check in and reevaluate my needs as they change. She\'s informativeand has provided me with insurance coverage that is a good fit and value. Sherri was supportive and worked closely withme when my husband passed away. Thank you folks!

Jan L., customer since 2006

I appreciate how quickly you respond when I need certificates of insurance sent out to contractors and theannual updates of who of my contractors are that are still active for me.

Customer since 2016

I am transitioning from an agent I have been with for 20 years. The Scott Richards agency was the firstone I have tried that gave me the confidence that they know what they are doing. They also did not try to over sell meon coverage. This told me they were looking out for me.

Gary K., customer since 2017

Everything was done professionally, in a relaxed mood. Called me by first name, with a smile. Scott alwaysseemed to be available without too much waiting. Now they should try to get the duplicate notifying away fromUnigard. Sometime that can be confusing.

Customer since 2011

Customer service. Personal care

Kiser, customer since 1999

Great customer service ....Always available to answer questions and also very reasonable competitiveinsurance prices

Michael F., customer since 2009

Very friendly and found best rates for me.

Jamie F., customer since 2016

Our policy was due and I couldn’t make it into the office on time. Scot returned my call on Saturday andtook care of everything. Great service.

Customer since 2014

The insurance agents are always extremely friendly and willing to help. Always get answers back very fastand efficiently!

Customer since 2016

Whenever I call for information or help with my policies your staff has always been courteous, helpful andefficient. My insurance needs have been varied and covered multiple locations and states.

Jan M., customer since 2009

Sherri Bitterman has proven herself to be very knowledgeable in identifying errors in our prior home(s),auto, umbrella, and earthquake policies, explaining the need for changes to deductibles and finding us a morecompetitive earthquake policy. We feel we can relax a bit knowing our insurance needs are in good hands. Sherri andCletha are always pleasant and professional--indeed, both are distinct assets to Scott Richards Insurance! Shelly& Larry, customers since 2018

Customer since 2018

Scot was knowledgeable, supportive, and responsive. Thank you.

Customer since 2018

During our claim you helped us when we needed to get questions answered

Customer since 2013

We like being able to call with a question and know that Shari will always get us the answer!

James H., customer since 2009

Scot was very quick in finding me the best insurance for my situation. He was thorough andstraightforward.

Geoff B., customer since 2018

Always accurate pleasant service; appropriate, and economical premiums. So convenient too with the monthlywithdrawals. Your monthly bulletins provide useful information. Well done!

Terry K., customer since 2001

Never let go of Nicole ex #1

Customer since 2016

It\'s always nice to have a local office where you can go talk to someone in person. I\'ve always beenhappy with the service I\'ve received and I\'ve been a customer for a long time.

Customer since 1998

Scot was very informative and made sure that we had the appropriate insurance specific to our needs. Thank you Scot!

Customer since 2018

As far back as I can remember I have never had any problems that Sherri or Scott did not solve withinmoments of an inquiry.... I have many times and will continue to promote the great and thorough service of ScottRichards for both personal insurance and to our Customers whom own watercraft that I meet thru my employment position ofNorth Harbor Diesel & Yacht Service. You guys are awesome!!

Dianna C., customer since 2002

You guys kept on us to get our paperwork in. Thanks!

Customer since 2012

Some things are best done locally - with neighbors you know and trust - Cletha, Scott and the staff arealways watching my back. Thank you - couldn\'t do my job without you!!! Woody

Linwood W., customer since 2015

Your people make it work! There there for you like family is for each other, always doing the best thing.Between rates service on products or just genuine people Scott Richards insurance and all their people are the best, Ihighly recommend them!!! Scott a Nancy Hamilton

Scott H., customer since 2009

A person answers the phone when we call you.

Robert H., customer since 2012

I receive excellent service from the owner and his staff.

John F., customer since 2013

Being available to meet with us, answer our questions and find the appropriate coverage.

Customer since 2017

I have done business with Sherri for at least 10 years. She is the best! What I love about doing businesswith this company is the personal service. I don\'t get a phone message machine that I have to go through the hoops toget an answer from someone! I feel Sherri has always looked out for my best interest and I completely trust her. I referas many of my clients to her that I can!

Anthony L., customer since 2017

Been a happy Scott Richards Insurance client since 1988! Keep up the good work! Calvin K.

Michael K., customer since 1997

I appreciate the services and support provided by Sherri with just a phone call. I feel you have gonebeyond my expectations, that every question is important and deserves your time. Thank You

Customer since 2002

Sherri was very proactive in analyzing our insurance needs and making sure we were getting the bestcoverage. She is very professional, friendly and pleasant to work with.

Customer since 2018

Sheri always jumps right in to researching a request and gets back to me right a way. She is veryknowledgeable about the product she sells and quick to get a quote or find the policy that fits my situation. She isfriendly and makes you believe she is happy to help.

Jana K., customer since 2012

first time customer, everything went great.

Erikka D., customer since 2018

Well, that\'s easy, you are perfect! Not really sure what to say, you are all personable, efficient,correct, true, answer with knowledge, you are just plain super! Thank you.

Bob E., customer since 2012

Very caring and professional insurance rates reasonable

Barbara A., customer since 2017

great service.

George F., customer since 2017

Friendly service, prompt return phone calls, expertise in the marine insurance.

Customer since 2014

I am very appreciative of Sherri Bitterman and the excellent support she provided in helping me with myhome insurance needs.

Andreas W., customer since 2018

For over 20 years we have enjoyed perfect service from you! Not once in those years a glitch or less thancourteous and competent service! Always a pleasure to visit in person. We look forward to being your clients for thenext 20 years!

Terry K., customer since 2001

Very timely responses to any questions I have!

Customer since 2012

You are always available to answer my questions.

Jodi M., customer since 1994

I have been going to Scott Richards Insurance for all of my business and personal Insurance sincerelocating to the area. All of the staff have been very professional, helpful, and prompt in getting my insurance needstaken care of.

Customer since 2018

I have always had very good service on all my insurance at Scott Richards I would recommend them withoutreservation

Richard B., customer since 2016

Personal care and prompt response to any questions or needs!

Customer since 2009

The efficiency in handling a significant claim, including coordination with the Chubb adjuster wasexcellent.

Customer since 2013

Nicole has always been helpful, quick and knowledgeable when I’ve needed assistance or quotes.

Customer since 2017

Great service competitive pricing

Customer since 2017

We appreciate how friendly and down to earth everyone is in your office. We know you are always lookingout for our interest and will let us know if there are any recommended change we need to make with any of our insuranceneeds. No one wants to pay more than they need for insurance. With you guys we feel we are always properly covered atthe right price.

Ronald F., customer since 2015

Thanks for being prompt and professional in handling my recent home insurance requirements.

Judith C., customer since 2010

My questions were answered punctually and thoroughly and I had a lot of support through the process.

Customer since 2018

Our agent Sherri is what makes it great! She is always ready to help us with all our insurance needs!Outstanding service!!!

Rick H., customer since 2009

Helpful attention . GB

Peggi B., customer since 2015

Sherri Bitterman has consistently provided great and immediate service when needed.

Duncan F., customer since 2005

Nicole was GREAT. I was a walk in and Nicole treated me like I was a 25 yr client. Being a new client Iwanted to make a change in Companies. Nicole found me the correct program, plus there was enough funds left over to getgreat coverage on my home too. Thx Nicole. Rick Stockmann

Richard S., customer since 2018

Sherri and Nicole were very sympathetic and helpful when I was in a panic over a minor Accident. Then,when my insurance company raised their rates, Sherri found me a Plan with a better company for less money. Thank youSherri and Nicole! Grace Boggio

Grace B., customer since 2009

Haven’t had to file a claim, but you are very easy to work with and seem to keep costs reasonable.

Customer since 2009

Great people to work with. They always seem to go the extra mile, and seem happy to do so. You can talk tothem like friends not just a business.

Customer since 2009

We changed our insurance carrier from State Farm to Safeco some years ago. I am so pleased we did. Thepremiums are more competitive, and I have always been impressed with the knowledge, professionalism and diligence of theagents at Scott Richards Insurance. I recommend Richards Insurance without any reservation. Vernon Lauridsen

Vernon L., customer since 2013

Cletha really went above and beyond to make our insurance needs happen on our new commercial fishingbusiness and in very short notice. Our quote was way cheaper than our competitor quotes and she really took the time tofind out what would work best for our needs and make sure we were fully covered. It\'s a great feeling to go out andwork and know that your insurance is in good hands and they are there for you. Thanks Cletha!

Bryce, customer since 2018

We feel we always get consistently excellent service. Living in Canada for at least half the year, wereally depend on Sherri and the other excellent staff from Scott Richards for support with our insurance needs. We havebeen long time customers and have always come to expect and receive excellent service! Thank you!

Customer since 2009

Always helpful always available.

Customer since 2014

You have been very responsive every time I have needed help and your prices have been very competitive.Thanks for your great service!

Erick F., customer since 2013

I appreciate the timely response and personal service.

Customer since 2011

Responsiveness and thorough and friendly policy reviews and counsel.

Customer since 2016

Scott Richards Insurance provided an equal level of Marine Insurance Coverage for my boat, at asignificant savings, as compared to my previous Marine Insurance Provider.

Customer since 2015

Thanks for the many years of superb service.

Richard D., customer since 2001

Anytime we need a change or to review our policies our requests have been handled quickly and efficiently.

Customer since 2009

Service has always been good. The women I speak to on the phone are always very quick to find answers tomy questions.

Pascaline D., customer since 2009

Very friendly and professional.

Customer since 2016

I appreciate that everyone in the Anacortes office actually knows me and they are so genuine with ourinteractions. I trust everything about Scott Richards.

Kathleen A., customer since 2008

Always great service!

Customer since 2008

Every time I call my questions are answered promptly and accurately. I am never left to solve my ownproblems!

Terry A., customer since 2012

Always friendly, courteous, knowledgeable, and helpful. They treat you how you want to be treated.

Harold, customer since 2010

I like the Personal assistances from everyone.

Customer since 2016

Very helpful in getting our RV insurance figured out. We had a couple of extra issues and you helped getthem all figured out.

Customer since 2018

You take us seriously even though we\'re small. Very nice.

Customer since 2015

Thanks for your persistent follow up!!

Sean G., customer since 2014

Very helpful, responsive staff!

Customer since 2014

Always friendly and informative. Quick response time and helpful.

Customer since 2009

Great communications and they replied when they said they would.

Robert B., customer since 2018

Sherri was very responsive and came up with a solution quickly. This quick service alleviated someunwanted stress.

Customer since 2018

Staff is very helpful and personable.

Customer since 2009

Sherri is a great employee. I’ve had a professional working relationship with her for years (while I’vehad my insurance at Scott Richards). She is very helpful, accommodating and most of all knowledgeable.

Benjamin B., customer since 2009

A replacement for the current carrier was found promptly without the need for a survey and saved some onthe premium. Very satisfied with your service. Thanks

Customer since 2012

Letting Sherri handle all my business! ✌️

Customer since 2009

Staff answers phone, or responds timely, rates are fair, and probably the thing that stands out the mostis the amount of time the broker spent with me weighing the pros and cons of renting my boat to strangers. Ended up notrenting our boat, was the right decision appreciate the information that was provided, so I knew what the risks were vs.the reward, same decision may not be true for everyone the point being, time was spent with us so we could decide forourselves what insurance package to purchase.

Customer since 2016

The Agency...and especially Sherri...provides personalized service that considers my individual situationin evaluating insurance alternatives. I really appreciate that the agency can consider and shop offerings from a varietyof insurance providers as a means of customizing a solution that works best for my family.

James L., customer since 2009

Helpful and friendly service when seeking auto and boat insurance as well as review of comparative policycosts and coverage when considering renewals.

Customer since 2016

Scot and team is extremely down to earth, client- focused, and very communicative. When we thought ourlives were over, paying insurance for our unruly teenagers, you helped us find the light at the end of the tunnel:)thank you!

Tim N., customer since 2015

You have always made us feel welcome and the service you provide is beyond what is expected. Thank you!

Thomas A., customer since 2013